Chalona Jungle Vibe

-"Deluxe" (expensive 30000R ) bedroom : nothing special, small, not so clean (quickly cleaned before we arrived), the reservation said there was a bath and there was just a "weird" shower in the middle of the ceilling of the bathroom splashing everywhere... -The room was depicted has having "garden view" : it means no view at all but just trunks of big trees, jungle vibe ? -When we arrived the staff was not speaking english just few words but not enough... they made us order dinner in the middle of the day, and said we'll have dinner at 8.30 pm. We waited more than 40 minutes to eat. We didnt get what we ordered, we had to re-order 3 times, the food was nearly cold and didn't taste good at all. -The night before leaving we said we were leaving at 8 am. They said "no" ?? They wanted us to leave at 8h30 but we had a bus to take !! They finally agreed on 8.00 am. But on the morning, when we needed to check out, the manager was not here and the other staff member didnt know/couldnt do it. We waited 15minutes. Then we left leaving the money at the front desk because we didnt have time. -Finaaaally after the stay the manager sent me many messages on my Whatsapp saying that I needed to pay him 310 roupies more : I didnt know how much the "dinner"had cost exactly when we left (because THERE WAS NO BILL, and he was not even there for the ckeck out), he would keep asking me even if I told him many times I would pay him by transfer a week later bc we couldnt do it from a foreign country. He sent text like "Pay 310R." (no "please", no excuses for the bad experience) and was kind of rude.

Feedback on my Stay at Chalona Jungle Vibe Firstly the pics shared by Bestinn Liseaures (Agent coordinating for Chalona Jungle Vibe) was for Bamboo Huts and i was entering into a Room. Lots of Insects inside room, basically the room hygiene was pathetic. There is only one guy named Gafoor, who is caretaker cum helper cum food serving person cum room luggage shifting. There was no other person to take care of the service, if we discuss with him then the reply would be for the amount you paid this is enough, and I dont have money to keep extra staff. Basically my wife and kids were completely disappointed, even there is no extra blanket for 2 consecutive days, for this reply from Gafoor would be we provide only 1 blanket 2 persons for each room no extra provided, I asked him what about kids for them you are not counting on a blanket requirement, reply is nil. Gafoor is the one who is managing the entire resort with his son, wife and one Helper When you ask for a basic generic Tea also Gafoor is the one who prepares it and he says I prepare kerala tea only & I dont know any other states style. We had the tea but thats not atleast a basic chai, thats what happens when you dont match with consumers expectations. Even i checked if he can help preparing some Fish curry for us like local Kerala dish, he asks me to go to the market and have one fish to me and i will prepare in better way for you Bestinn Liseaures is another pathetic Agent who is coordinating for the entire bookings from booking.com. I asked him how you are providing solution for this pathetic service, the reply was next time will help you on the same. When you reach to this website https://bestinnleisure.com/ it will say coming soon, i doubt how soon will they come with official website taking consumer problems into consideration.