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Chapter House Boutique Hotel by The Living Journey Collection

14 Akadamie Street

Ranked 2 out of 50 boutique hotels in franschhoek

9.0
849 reviews

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Room Types Available

Standard Double Room
  • Max 2 Adults
    •
  • 1 Photo available
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    Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit has 1 bed.

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    Deluxe Double Room
  • Max 2 Adults
    •
  • 4 Photos available
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    A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this spacious double room.

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    Superior Suite
  • Max 2 Adults
    •

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    Guests will have a special experience as the suite features a fireplace. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a balcony, this suite also provides a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit offers 1 bed.

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    Superior King Room
  • Max 2 Adults
    •
  • 1 Photo available
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    This double room features a private pool. A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are offered in this spacious double room. The unit has 1 bed.

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    Chapter House Boutique Hotel by The Living Journey Collection is featured in

    Guest Ratings For This Property

    9.0
    Based on 849 Reviews
    100% verified reviews

    Comfort

    9.5

    Cleanliness

    9.46

    Value For Money

    8.9

    Facilities

    9.18

    Reviewers Mention About Chapter House Boutique Hotel by The Living Journey Collection

    The Chapter House Boutique Hotel receives rave reviews for its comfortable rooms, great location, and friendly staff. Guests appreciate the personable service, attentiveness of the staff, and the hot (Read More)el's convenient proximity to restaurants, shops, and other amenities. The breakfast is highly praised, and there are mentions of special touches like a gin bar and cake station. Guests also commend specific staff members like Byron and Sami for their exceptional service. The overall experience is described as amazing and worth returning for.

    Guest Reviews

    Karen
    with friends
    8.0
    Very good
    Beautiful place to stay in a great location.
    Beautiful property in a great location. Staff were all lovely and room was amazing. Pool area was perfect for a refreshing dip.
    Breakfast service was a little slow and the quality of food not fitting of the quality of the rest of our experience at the hotel.

    Published on 02 Jan 2024

    Gillian
    young couple
    5.0
    Passable
    Ok
    Breakfast excellent.. the room leaking ceiling paint needed skirting boards dirty dusty I didnt check anymore.
    Room was not worth the price.

    Published on 26 Dec 2023

    Michelle
    young couple
    3.0
    Poor
    Below average and huge financial payment concerns
    The hotel is beautiful and the staff were friendly
    - They made me pay for the room despite proof of payment that Booking.com also took my payment. They have not answered my mails and I feel this is fraudulent which I plan to take further as it has been a week since the booking and my queries - Definitely not to the standard of other hotels in this portfolio- over priced for little. - The staff were completely unprepared: took 3 rounds just to get a normal G&T order right( didnt know what tonic was!) - The room phone didnt work and maintenance couldnt do anything about it which meant having to leave our room or call on our cellphones to reception to ask for anything.
    (Read More)

    Published on 21 Dec 2023

    Henry
    young couple
    9.0
    Superb
    Amazing stay will be back
    Very friendly staff with a nice personal service. The hotel is in a great location
    The only thing we didn't like was the late night noise from the communal areas. We could hear everyone's conversations which woke us up a few times.

    Published on 20 Dec 2023

    Richard
    young couple
    10.0
    Exceptional
    Brilliant - would definitely stay again!
    The hotel manager on duty (Max) was exceptional and could not have done more to assist us with every need. The spa was excellent and my wife's full body massage was outstanding Breakfast was great! Plenty of areas to sit and relax - particularly enjoyed the small personal courtyard area outside our room.
    The pictures of the property on the website don't do it justice!

    Published on 20 Dec 2023

    Ian
    young couple
    7.0
    Good
    Only there a night but experience was not value for the night.
    Had a room only booking. The initial room we were allocated was not what one have expected for the price.was tucked away with hardly a window and no view. To be fair we were moved to the new section which was very pleasant.
    The room allocated

    Published on 18 Dec 2023

    Andrea
    young couple
    10.0
    Exceptional
    Excellent value for money with comfort
    We found the rooms to be a very cozy environment with all the necessary facilities for our stay, a treat with a cupcake in the late afternoon, the breakfast is very tasty and the excellent location, I would return as often as necessary.
    Nothing

    Published on 16 Dec 2023

    Simon
    young couple
    10.0
    Exceptional
    Exceptional
    location was very good - close to the centre of franschhoek. service and attentive staff with a very comfortable area for afternoon coffee or Gin and Tonics.

    Published on 15 Dec 2023

    Armes
    young couple
    7.0
    Good
    Good
    Great location in the centre of Frans shook.
    Externally a bit tired with flaky paint and squeaky pool beds, wheels on beds. We had a serious problem with water leaking out of the air-conditioning on the first evening which we reported straight away. It still wasnt fixed by the time we left. (Three days later), In fact we had to report it two or three times before anybody paid any serious attention. Blaming us for having it too cold or too hot. Not very easy to park the car in the front car park because the gate was shut and you had to get somebody to open it for you. I can understand security issues but I think the system could be easier. We booked via bookings.com but there seem to be confusion with a computerised payment system required before we arrived. Then accused of not paying when we did arrive. Even though I had a receipt of payment.
    (Read More)

    Published on 15 Dec 2023

    Patel
    young couple
    9.0
    Superb
    Excellent stay in a beautiful hotel, highly recommend!
    Staff were very friendly, made a special effort for our honeymoon with roses. Rooms were huge, velvet fluffy robes, cake of the day was delicious! Great location - walking distance to town. Easy to get users everywhere for the vineyards and walking distance to the tram!

    Published on 14 Dec 2023

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    Top Facilities

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    All Facilities for Chapter House Boutique Hotel by The Living Journey Collection

    Category Facilities
    Activities Cycling, Fishing, Horse riding, Golf course (within 3 km).
    Business facilities Fax/photocopying.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Adult only, Non-smoking rooms, Designated smoking area.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Air conditioning, Wardrobe or closet, Clothes rack, Desk, Shallow end, Seating Area, Safety deposit box, Fireplace, Private pool, Ironing facilities, Heating, Hardwood or parquet floors, Socket near the bed.
    Food & Drink Wine/champagne, Electric kettle, Breakfast in the room, Coffee machine, Fruits, Special diet menus (on request), Outdoor furniture, Tea/Coffee maker, Bar.
    Safety & security CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Daily housekeeping, Laundry.
    Services & Extras Towels, Linen, Wake-up service, Key access.
    Media & Technology TV, Streaming service (like Netflix), Laptop safe, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Reception services Concierge service, 24-hour front desk, Private check-in/check-out, Luggage storage.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    General Parking, Private parking, Free parking, Parking on site, WiFi available in all areas.
    Pool and wellness Outdoor pool (all year), Massage, Spa/wellness packages, Outdoor pool, Swimming pool, Swimming Pool, Sun loungers or beach chairs.
    Transport Accessible parking, Airport drop off, Shuttle service (additional charge), Shuttle service, Street parking, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
    Outdoor & View Terrace, View, Balcony.

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