Upon arrival it was very apparent why there is no cancellation when booking online. The property is in shambles. The positive reviews either must have had an updated suite, or were incentivized.
Our room #7 had a stench like I cant describe. Doors didnt close, wood structures rotted out, large gaps in doors and windows so bugs including cockroaches everywhere infesting the place. Bed is ancient and hard as a rock. Everything is old and barren with holes and wear. Nothing fixed over time. We were told they were fully booked thanks to booking so nowhere to move to. We saw one other unit that could have been an option and it was the same condition but the roof was dilapidated and covered with black garbage bags to seal it.
Weve never had such a terrible and misrepresented property through booking.
During the night nothing is lit in the pathways and theyre full of rubbish and live electrical wires to trip on.
We had no choice but to stay one night and I got bitten in the night under the sheets by a cockroach. Disgusting. The property manager was rude, like a used car salesman, and didnt want to refund us. He tried to push his phone at my partner in exchange for a refund?!!! It was bizarre and totally frustrating. Very unprofessional.
We spent 4 hours dealing with booking and the manager to get a partial refund so we could find somewhere else, that ended up being less expensive for exponentially better quality.
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