Check-in slot was 3 to 4 we arrived around 3.30, no staff on site. All numbers were unanswered. a pleasant member of staff arrived to open bar around 4.15 but had no access to reception, but he did manage to get ahold of someone who could send someone with access, we got checked in over an hour after arriving. The management were disappointed in our experience and did try to make up for it with a meal. Also when we booked there was no mention of additional charge per dog which was 25 per dog(a RIDICULOUS AMOUNT) making an additional 50, when I indicated that I was unhappy with this! It was reduced to 25 as a goodwill gesture. This location seems to be run (at least in the winter) with a skeleton staff. When I went for a pre-booked lunch in the bar, I sat in the bar for 20 minutes before anyone turned up. As a suggestion they could be doing with a couple more lights out back? It's very dark until the light at the annex kicks in. It's a shame really as it's a nice wee hotel and obviously has potential, unfortunately it's just not being realised at present.
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