Absolute chaos !
Dont go hear during peak holiday season or weekends . they have untrained staff , they are short staffed and carry no value for customers in spite of exorbitant rates . they are non receptive to feedback .
Room Service takes 30-40 mins or sometimes no one will come - rooms are far apart. the inside roads paved are made of uneven stone making it hard for senior citizens or people with disabilities. you can not just walk to reception or restaurant to get what you want .
For peak time they freeze many components and recook . charged rs700 for a pizza with uneven cooking, the frozen base was raw while top was cooked but chef refuses to accept mistake. We could see fellow
tourists complain as well . We ordered all our food without mushroom but they added mushroom to pasta and refused to take it off the bill.
Room refrigerator was not working - no one came to repair it . For a simple Wi-Fi they need to trigger some code which comes on sms - we never recieved it . they have limited buggies for luggage which takes 20-30 mins after checkin to come to your room .
Inside the resort - every single thing is chargeable which ruins the experience . A simple mirror maze, the size of a small room is rs 500+taxes person.
For this price , trust me, you are much better off in other resorts in the area where staff is not condescending like here . If you have stayed in similar priced resorts before,you will immediately notice the big difference in service quality.
I suspect the positive reviews are from some club Mahindra members who are trying to defend their membership purchase - someone told me this the best resort in the membership . Laughable !
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