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Club Wyndham Great Smokies Lodge

WonderWorks Pigeon Forge (10 kms from Pigeon Forge Snow Indoor Snow Tubing Park)
1425 Old Knoxville Highway

Ranked 2 out of 12

9.0
147 reviews

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Room Types Available

One-Bedroom Apartment
  • Max 4 Adults
    •

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    This apartment features a:- Fully Equipped Kitchen- Queen-Sized Sofa Bed- Balcony- Dining Area- Washer with Tumble DryerThis apartment can accommodate a maximum of 2 persons, including children.

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    Two-Bedroom Apartment
  • Max 6 Adults
    •

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    This spacious apartment features a:- Fully Equipped Kitchen- Queen-Sized Sofa Bed- Balcony- Dining Area- Washer with Tumble DryerThis apartment can accommodate a maximum of 6 persons, including children.

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    Club Wyndham Great Smokies Lodge is featured in

    Guest Ratings For This Property

    9.0
    Based on 147 Reviews
    100% verified reviews

    Comfort

    9.48

    Cleanliness

    9.41

    Value For Money

    9.01

    Facilities

    9.22

    Reviewers Mention About Club Wyndham Great Smokies Lodge

    The Club Wyndham Great Smokies Lodge is praised for its beautiful winter theme, ice skating, and upcoming expanded water park, making it an excellent choice for families. Guests appreciate the peacef (Read More)ul atmosphere, balcony views, and onsite indoor water park. The condo accommodations are clean and comfortable, and there are no high-pressure sales tactics. The resort's location also offers a variety of nearby activities, including attractions and a water park.

    Guest Reviews

    Anonymous
    family with young children
    10.0
    Exceptional
    Wonderful we go here every year!
    Very Clean facility and great accommodations for any age

    Published on 21 Dec 2023

    Angela
    family with young children
    1.0
    Bad
    Bad
    Unfortunately I did not get to stay here. We were in town for a cheer competition at the convention center. When I arrived for check in , I was told my reservation had been moved and we were being relocated to another resort that was going to be about a 45 min drive across town. We had to be at the competition at 6am. We didnt get a message informing us of the change prior to arrival which would have given us an opportunity to cancel the reservation and find something closer. Luckily Wilderness had a room available so we were able to book directly through them. So we called to cancel the original reservation and I was told I would get a full refund. Still waiting on that. I will never use a third party agency for this property again.
    (Read More)

    Published on 04 Dec 2023

    Anonymous
    family with young children
    10.0
    Exceptional
    Everything you could ask for. Huge family suites. The outside fire pits! Everything you need to be able to cook. Starbu
    Everything!
    Wish the water park and other amenities stayed open later as we stayed out later in the city. Indoor water park water was really cold too. The outdoor pool/jacuzzi area - I feel it should be closed off from the elements cold head in hot water is a solution for sickness. I was fearful My kids were going to get sick and did a little bit but I got them well fast. Also having some type of breakfast bar/free coffee and or more economic food options would be nice. I didnt like that the food places were on the second floor above the pool area. We never made it in time to try anything they close early too. Hood range didnt really do its job, when I cooked it made so much vapor and or smoke I thought the alarms would go off. Silly me. But would barely cook anything and it didnt get rid of any smoke or vapor had to open the patio area and it was cold ugh. Wish there was a fireplace even electric in the room. Bc the fireplace In the lobby doesnt even have a real tv to watch or anything.
    (Read More)

    Published on 23 Nov 2023

    Laura
    family with young children
    10.0
    Exceptional
    Exceptional
    I love these resorts!! We love the fire pits at night very nice. We love how at home you feel with the rooms. The water park was nice.
    The staff set us up for a time share meeting. We get up to go like 2 days later and they didn't realize the set back from time change so they had to cancel the meeting. Very inconvenient because we had a vacation itinerary. We weren't offended anything to compensate for the mistake either. It was definitely the blonde girls fault but she was insistent that it was someone who we talked to on the phone the night beforehand. She wanted me to give her details of who did it but it made me uncomfortable because she was trying to get someone who answered my call in trouble. The only other issue was that the bath tub was dirty. It had hair and grime in it. I had to clean the tub to give my kids a bath.
    (Read More)

    Published on 19 Nov 2023

    Christina
    family with young children
    10.0
    Exceptional
    We loved it and will be back.
    Love the rooms and bathrooms. Very spacious. Loved the amenities.
    Only complaint was the location. Takes a little bit to get to everything on the main road in Pigeon Forge.

    Published on 17 Nov 2023

    Kaitlynn
    family with young children
    8.0
    Very good
    Very good
    It was close to attractions and lots of restaurants, it also had a inside water park to keep the fun going even in colder months.
    There was nothing I didnt like about the property

    Published on 06 Nov 2023

    Cindy
    family with young children
    10.0
    Exceptional
    Exceptional
    Loved everything
    Everything was excellent

    Published on 02 Nov 2023

    Jessica
    young couple
    4.0
    Disappointing
    Worst Experience
    Good location and amenities if we had got to use the amenities during our stay.
    Poor customer service, over charged from booking amount and email confirmation total. Staff more concerned about pushing tours and timeshare than respecting our space and no response. Continued to call and push timeshare tour even though it was declined. Major issue with check in process, poor communication, kept swiping our credit card multiple times during our stay. Made us come to customer service to check out and re check in the next day after spending a hour the night on arrival to check in. Spent so much time sorting out reservations we missed out on our dinner reservations and half a day wasted the next day.
    (Read More)

    Published on 01 Nov 2023

    Vanhoose
    family with young children
    8.0
    Very good
    First family vacation to TN our stay was a 9/10
    It was very clean and family oriented. My family had a blast will be back next year.
    They were remodeling but that was the only down fall.

    Published on 28 Oct 2023

    Tanellia
    family with young children
    1.0
    Bad
    Bad
    The hotel Canceled my reservation while I was on the highway on my way there. Wow, during fall break my daughter was extremely upset. There were no more hotels that were affordable and kid friendly. So we turned around.
    Keep up with your bookings so this doesn't happen to someone else.

    Published on 28 Oct 2023

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    Top Facilities

    parking

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    All Facilities for Club Wyndham Great Smokies Lodge

    Category Facilities
    Activities Bike tours, Live music/performance, Water park, Walking tours, Cycling, Themed dinner nights, Mini golf, Movie nights, Billiards, Golf course (within 3 km), Horse riding, Hiking.
    Business facilities Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Visual aids: Braille, Facilities for disabled guests, Higher level toilet, Lower bathroom sink, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
    Accessibility Toilet with grab rails.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet, Hairdryer.
    Room Amenities Sofa, Tile/marble floor, Washing machine, Air conditioning, Ironing facilities, Heating, Desk, Shallow end, Seating Area, Carpeted, Iron, Safety deposit box.
    Food & Drink Coffee machine, Fruits, Wine/champagne, Dishwasher, Refrigerator, Snack bar, Kid meals, Dining area, Microwave, Kitchenware, Toaster, Stovetop, Kitchen, Outdoor furniture, Oven, Coffee house on site.
    Safety & security Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Services WiFi, Free WiFi, Internet services.
    Cleaning services Laundry.
    Services & Extras Wake-up service, Key access, Alarm clock.
    Media & Technology Radio, Cable channels, Flat-screen TV, Telephone.
    Common areas Picnic area, Sun terrace, Outdoor fireplace, Games room.
    Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Concierge service, Tour desk, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    General Free parking, Parking.
    Entertainment and family services Children's playground.
    Pool and wellness Sun umbrellas, Hot tub/Jacuzzi, Swimming pool, Kids' pool, Water slide, Swimming Pool, Fitness centre, Indoor pool (all year), Fitness, Outdoor pool, Indoor pool, Fitness/spa locker rooms, Sun loungers or beach chairs, Outdoor pool (seasonal).
    Transport Accessible parking, Street parking.
    Outdoor & View Patio, Balcony.
    Shops Minimarket on site.

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