AVOID THIS ESTABLISHMENT AT ALL COSTS! 0/5 STARS
1. My partner and I decided to stay at this hotel due to its raving reviews. The reality of this establishment is absolutely shocking to say the very least. Our room had a stench of mold, and slippery floors, the worst room cleaning I have ever witnessed in a supposed 4-star hotel. We were given a room closest to the sewage area and it made the whole region STINK including our room. On top of that when we turned on the air conditioning unit in the room, it started to stink horribly because the air was coming from the unit closest to the sewage area.
2. After spending less than 24hrs in the room my partner and I woke up in the middle of the night because we couldnt breathe. Our lungs felt restricted. We sat out on our balcony from 3:00 am until 8:00 am due to the uncomfortable feeling of being in the room. Mold exposure should not be taken lightly. Each person's body is affected by mold toxicity in different ways. Some experience constant migraines and headaches, shortness of breath, brain fog, fatigue, or even depression.
3. We were shown another room on the opposite side of the hotel and yet again the room had a horrible mold stench. When you begin to look around this establishment you begin to see water on the walls that eventually lead to mold issues. From a health and safety standpoint, this establishment should be SHUT DOWN and deemed UNSAFE for guests.
4. We canceled our 9-day stay in this hotel because all the rooms and the entire establishment were not up to the standards of a 4-star hotel.
5. To get our money back from this establishment was an absolute JOKE. The Rooms Division manager Marlon blatantly LIED to me for 3 months straight about the return of my refund. These people should be ashamed of themselves for lying and saying they would return my hard-earned money for 3 months straight with no true actions being ever taken. The only way I got my money returned was by involving a lawyer.
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