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Elmbank Hotel - Part of The Cairn Collection

Holgate (1 kms from York Station)

Ranked 14 out of 50 best hotels in york

8.5
(3474 reviews)

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Top Facilities

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King Room - Courtyard

  • Max 2 Adults
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    This double room features a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit offers 1 bed.

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    George Walton Deluxe King Room

  • Max 2 Adults
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    This double room has a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 1 bed.

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    George Walton Junior King Suite

  • Max 3 Adults
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    The suite features a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV. The unit has 1 bed.

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    George Walton King Room

  • Max 2 Adults
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    This double room has a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 1 bed.

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    Connecting Family King Room

  • Max 4 Adults
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    This family room has a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 1 bed.

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    George Walton Queen Room

  • Max 2 Adults
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    This double room features a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit offers 1 bed.

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    Location & Nearby Places

    Holgate (1.2 Km from city center)

    The Mount

    15 Nearby Attractions

    City Walls

    0.7 km

    National Railway Museum

    1.0 km

    Ghost Walks

    1.2 km

    Skeldergate Bridge

    1.2 km

    York Dungeon

    1.2 km

    Clifford's Tower

    1.3 km

    Guildhall

    1.3 km

    Tearooms

    1.3 km

    Harry Potter Location Tour

    1.3 km

    Ruins of St Mary's Abbey

    1.4 km

    York Castle Museum

    1.4 km

    Yorkshire Museum

    1.4 km

    Walking Tour

    1.4 km

    Van Gogh Immersive Experience

    1.4 km

    King's Manor

    1.5 km

    See All Attractions

    All Facilities for Elmbank York, Tapestry Collection by Hilton

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Non-smoking rooms, Designated smoking area, Family rooms, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Bathroom Free toiletries, Hairdryer, Bathrobe.
    Room Amenities Sofa bed, Air conditioning, Interconnected room(s) available, Ironing facilities, Heating, Desk, Seating Area, Safety deposit box.
    Food & Drink Wine/champagne, Special diet menus (on request), Refrigerator, Restaurant, Outdoor furniture, Packed lunches, Room service, Tea/Coffee maker, Bar.
    Safety & security 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Services WiFi, Free WiFi, Internet services.
    Cleaning services Daily housekeeping.
    Services & Extras Key card access.
    Media & Technology Flat-screen TV, Telephone.
    Common areas Sun terrace.
    Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
    Reception services Invoice provided, Private check-in/check-out, Luggage storage, 24-hour front desk.
    General Parking, WiFi available in all areas.
    Physical distancing Physical distancing rules followed.
    Entertainment and family services Board games/puzzles.
    Transport Accessible parking.
    Outdoor & View Terrace.

    Guest Ratings For This Property

    8.5
    Based on 3474 Reviews
    100% verified reviews

    Comfort

    8.96

    Cleanliness

    8.9

    Value For Money

    8.28

    Facilities

    8.6

    Reviewers Mention About Elmbank York, Tapestry Collection by Hilton

    The Elmbank Hotel is praised for its beautiful interior, great staff, cozy bar, and good breakfast. Some minor issues such as noisy rooms and a smelly bathroom were mentioned. However, the hotel's co (Read More)nvenient location, nicely appointed rooms, comfortable beds, and powerful showers were highlighted. Guests enjoyed the free drink offer and found the hotel to be a fabulous find within walking distance of York's attractions.

    Guest Reviews

    Gareth
    young couple
    2.0
    Very poor
    Nice staff, but I wouldnt recommend the Elmbank.
    The staff were really good, they were very helpful and nice.
    Overall, the hotel seems to be cutting corners on many different items. It feels like they give you the absolute minimum and cant help with feel the service they provide is stingy. For example, the heating in the room was not able to go any warmer than luke warm. The bathroom was not fully cleaned, long hard on the walls and mould in the corners. All it would have took would be a spray of bleach. There were only a few teas and coffees provided and we were also given notice at the start to say that we were strictly limited on the number of teas that we could get. They said on the website that there were limited number of parking spaces provided by the hotel, they were in fact more like 10 parking spaces for a very large hotel, which I assume has hundreds of guests. In addition to that the parking was also being charged at the rate of 10 per day. I felt this was misleading in that hotel was not really providing parking, it was providing the absolute bare minimum so that it could say the parking was provided on the website, but in fact parking would not be available to most guests, and if it was, there would be a charge associated with it. Im normally not very picky about the sort of service that is provided, but like I say, this hotel did seem to be quite stingy.

    Published on 04 Jan 2024

    Dave
    young couple
    10.0
    Exceptional
    We would recommend the hotel as the staff make you feel really welcome, the room is interior designed finished, the food
    The property was internally finished to a very high standard and it was a really comfortable bed which was perfect after a long day of shopping!
    There was nothing we did not like.

    Published on 04 Jan 2024

    Kate
    young couple
    4.0
    Disappointing
    Disappointing
    Gorgeous room and very stylish
    The water was switched off during the night ,although one staff member did apologise for the inconvenience. I do feel that it is quite an issue when staying away and there was no access to water. I understand mistakes happen but we were only there one night and it did sort of taint our stay.

    Published on 03 Jan 2024

    Trevor
    young couple
    8.0
    Very good
    Very good
    Location Brilliant. Hotel Decor.
    Cold in the room

    Published on 03 Jan 2024

    Benedict
    young couple
    9.0
    Superb
    Superb
    Loved the decor and it's a beautiful building. Great breakfast and good location. Comfortable bed.
    Struggled with hot water in the morning at peak time and parking was a struggle. There is parking at the school next to the hotel available but it wasn't too clear on pre instructions.

    Published on 03 Jan 2024

    Connor
    family with young children
    9.0
    Superb
    Lovely, would definitely book again
    Lovely building, lovely decor, fantastic bar
    Room was quite chilly, even with using the supplied plug in heaters

    Published on 03 Jan 2024

    Beverley
    young couple
    8.0
    Very good
    A nice stay overall
    It was very comfortable and clean and a short walk from the bars and shops
    There was a distinct damp smell in the room .And the shower wasnt very warm .

    Published on 02 Jan 2024

    Karen
    young couple
    8.0
    Very good
    Very good
    Facilities, location, room, breakfast.
    Restaurant being closed on 2nd night.

    Published on 02 Jan 2024

    Jeannette
    young couple
    8.0
    Very good
    Very good
    The position of the Hotel, the lovely staff. The cocktails.
    The room was very close to a door used by others so could be noisy at times. The fridge in the room did not work and the mattress was well worn, felt like a hammock on the left.

    Published on 02 Jan 2024

    The
    young couple
    8.0
    Very good
    Great location for a stay in York City
    + Great Location + Nice atmosphere in the hotel + Lovely bar and public areas + Very nice breakfast
    - Room 117 had a bathroom for disabled guests but was not very user friendly. - No shower curtain so all the bathroom was soaked - No toilet roll holder so the toiler rolls were also wet from the shower - No toilet seat cover and only a small basin for washing hands . - Nowhere to put toiletries in the bathroom. - As the floor was tiled, the water from the shower stayed on the floor all day ad would have been dangerous for anyone with reduced mobility. - The hinges on the wardrobe door were broken. NB if you take the dinner package you have a reduced menu to the value of 30

    Published on 02 Jan 2024

    Elmbank Hotel - Part of The Cairn Collection is featured in

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