Embassy Suites Hot Springs - Hotel & Spa, Hot Springs

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parking

bar

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King Suite - Non-Smoking

Max 4 Adults

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This suite features a microwave and fridge. Free Wi-Fi and an iPod docking station are included.

Corner King Suite

Max 4 Adults

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This spacious suite features views from the living room and the bedroom.

Suite with Two Double Beds - Non-Smoking

Max 6 Adults

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This suite features a microwave and fridge. Free Wi-Fi and an iPod docking station are included.

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All Facilities for Embassy Suites Hot Springs - Hotel & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Golf course (within 3 km).
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Hairdryer.
Room Amenities	Sofa bed, Air conditioning, Desk, Seating Area, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating.
Food & Drink	Refrigerator, Microwave, Vending machine (drinks), Restaurant, Vending machine (snacks), Room service, Tea/Coffee maker, Bar.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	WiFi, Internet services.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Media & Technology	Cable channels, TV, Video, Radio, Laptop safe, Flat-screen TV, Telephone.
Services & Extras	Key card access, Wake-up service, Key access.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Food can be delivered to guest accommodation.
Reception services	Valet parking, ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Luggage storage.
General	Parking, Paid WiFi, Pets allowed, Parking on site.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Transport	Accessible parking, Shuttle service (additional charge), Shuttle service.
Pool and wellness	Massage, Indoor pool (all year), Swimming pool, Swimming Pool, Fitness centre, Fitness, Spa and wellness centre, Indoor pool.
Shops	Minimarket on site.

Guest Ratings For This Property

8.2

Based on 1469 Reviews

100% verified reviews

Comfort

8.49

Cleanliness

8.5

Value For Money

8.06

Facilities

8.39

Reviewers Mention About Embassy Suites Hot Springs - Hotel & Spa

The Embassy Suites Hot Springs - Hotel & Spa received positive reviews for its spacious rooms, friendly staff, and great amenities. Guests appreciated being upgraded to a corner suite and enjoyed the (Read More) charcuterie tray and champagne provided in their room. The hotel's bartender, Missy, was praised for creating a fun atmosphere during happy hour. The breakfast and omelette bar were also enjoyed by guests. Some negative comments were made about the hotel needing a renovation and the cleanliness of the carpet. Overall, it was a nice hotel with a good location.

Guest Reviews

Andrea

young couple

7.0

Good

It needs updating. Couldnt use apps Such as Nexflix on the tv

Published on 03 Jan 2024

Phyllis

family with young children

7.0

Good

the room was clean and comfortable, breakfast was good

too many dogs, barking all the time noisy

Published on 01 Jan 2024

Crystal

family with young children

10.0

Exceptional

Beautiful hotel

Soda fountain in lobby where you can get free soda 24hrs. Fresh made in front of you based on individual taste. Happy hour with free snacks and drinks on Christmas eve was awesome. And complimentary snacks in lobby. The open glass elevator to the 9th floor was fun for the kids but could be a little scary for those afraid of heights. Rooms are perfect for Large families with two full beds and a pull out sofa bed.

The fountain ran out of Dr. Pepper on our 2nd night and Ketchup dispensers were empty.

Published on 01 Jan 2024

Karen

young couple

8.0

Very good

It was pleasant and if we stay there again, we know to bring our own food and beverages.

Room had plenty of room to relax. Property appeared clean and there was ample parking.

Bed was very uncomfortable. The restaurant isnt open due to no staff we were told. Evening reception was a fiasco! They were understaffed and ran out of spirits even with a new two drink maximum policy. Also, the bar closed just before 9pm which seems early especially since the bar had a lot of customers waiting to be served.

Published on 01 Jan 2024

Jessica

family with young children

2.0

Very poor

We wont be back.

Breakfast staff are nice. Especially the one lady, I did not catch her name. The common area is nice.

Left a review on Google. Barking dog for hours. Called front desk 15 times. Never answered. Went down to front desk and watched them watch the phone ring. Told them about the dog. Said theyd try to get in touch with room occupant. Another hour goes by- constant barking. Go back down to desk, they had done NOTHING. Very clear they had forgotten all about it. Happened to catch manager walking through lobby. He took care of it after 30 mins. Asked front desk for towels, they said someone would bring them. Of course they never did. Front desk staff is useless. The furniture are carpet are extremely worn and dirty. We have stayed there 4 consecutive years but wont be again.

(Read More)

Published on 01 Jan 2024

Catherine

solo traveller

8.0

Very good

Having to pay for parking, a pool that I couldnt swim in and a manager so stressed that he couldnt address my concerns

The breakfast was great!

The proposed heated pool was not heated.

Published on 01 Jan 2024

Joey

family with young children

2.0

Very poor

Dog pee in elevators and uncomfortable beds

Location and hotel looks great

Dog pee on floor by entrance and in elevators. Beds and pillows were very uncomfortable

Published on 01 Jan 2024

John

young couple

4.0

Disappointing

Will go back but will ask for a higher floor to help with noise from lobby and kitchen

Location

It was very noisy in the rooms . Slow check in .

Published on 31 Dec 2023

Luke

family with young children

6.0

Pleasant

Details matter.

Staff were friendly and helpful when needed.

Seemed understaffed. Long lines for breakfast and social reception. No soap or shampoo in room, and had to request linens for couch despite booking 4 person room.

Published on 30 Dec 2023