This is my second trip to Flemington hotel in just within few months. I came back because the first trip was a bliss. But this trip was a total opposite! I told the hotel management I want a quiet and non smoking room as I am coming with my family. But the room that I was assigned to was 404, and it's right below the swimming pool! Worst still! You have people swimming at 6am in the morning! I woke up in terror thinking there is earthquake from the ceiling!
I know you are having full house that night and having whole bunch of kids coming for some kind of swimming competition, but you could have assign me to a room that won't be bothered by the swimming pool sounds, you could have assign those swimming kids' rooms under the swimming pool, since it doesn't bother them anyway as they're waking up early to practice!
All I wanted to say is that you are not sensitive enough to take care of the customers' needs, perhaps too many customers you overlooked my need, but if you have too much to handle maybe you should think of better management system or else there will be more people like me going to have nightmare waking up in the morning at room 404!
And also, you should look at your building infrastructure, how come the hotel rooms under the swimming pool can experience loud thudding sounds when people up there are swimming??
I won't come back again. Thanks for your hospitality.
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