Grand Hyatt Playa del Carmen Resort, Playa del Carmen, Mexico

About Grand Hyatt Playa del Carmen Resort

Escape in the heart of Playa del Carmen at Grand Hyatt Playa del Carmen Resort located on Mamita's beach and experience an otherworldly stay. The accommodation houses rooms featuring floor-to-ceiling windows and tasteful interiors that add to the property's charms. Amenities include two on-site restaurants, two outdoor pools, a bar, a beachfront, a fitness centre, and a spa and wellness centre. Other facilities include a sauna, jacuzzi, and airport shuttle facilities. The accommodation also welcomes pets.

Top Facilities

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bar

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Check Room Options And Availability

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King Room with Partial Ocean View

Max 3 Adults

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This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Queen Room with Two Queen Beds and Partial Ocean View

Max 4 Adults

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This double room has two queen-sized beds, a bathrobe, air conditioning and cable TV.

King Room with Ocean View

Max 3 Adults

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This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

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Location & Nearby Places

Centro (0.7 Km from city center)

1a. Avenida esquina Calle 26, Colonia Centro

4 Nearby Attractions

Explore the Mayan ruins

1.1 km

Visit a Cenote

1.3 km

Beach Time

3.1 km

Eco-parks

7.8 km

All Facilities for Grand Hyatt Playa del Carmen Resort

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Cycling, Snorkelling, Bike tours, Beach, Temporary art galleries, Themed dinner nights, Table tennis, Diving.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Wheelchair accessible, Lift, Designated smoking area, Pet bowls, Lower bathroom sink.
Accessibility	Toilet with grab rails.
Bathroom	Private bathroom, Free toiletries, Hairdryer, Sauna, Shower, Toilet.
Room Amenities	Hypoallergenic, Wardrobe or closet, Seating Area, Safety deposit box, Ironing facilities, Air conditioning, Desk, Fan.
Food & Drink	Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Room service, Snack bar, Restaurant, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Key card access, Alarm clock.
Media & Technology	Video, Laptop safe, Flat-screen TV, Telephone, Cable channels, TV, Radio.
Common areas	Sun terrace, Games room, Garden, Shared lounge/TV area.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Mobile app for room service, Cashless payment available, Physical distancing rules followed.
General	Parking, Parking on site, Pets allowed, WiFi available in all areas.
Entertainment and family services	Kids' club, Children's playground, Indoor play area, Evening entertainment, Board games/puzzles, Babysitting/child services.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Kids' pool, Beachfront, Beauty Services, Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Yoga classes, Swimming pool, Public Bath, Body wrap, Swimming Pool, Fitness centre, Fitness classes, Fitness, Spa facilities, Foot bath, Outdoor pool, Manicure, Fitness/spa locker rooms, Hot tub/Jacuzzi, Body treatments, Pedicure, Spa and wellness centre, Sun loungers or beach chairs.
Transport	Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Accessible parking, Airport drop off, Parking garage.
Outdoor & View	Terrace, Balcony.
Shops	Barber/beauty shop, Minimarket on site.

Guest Ratings For This Property

8.2

Based on 524 Reviews

100% verified reviews

Comfort

8.84

Cleanliness

8.77

Value For Money

7.68

Facilities

8.69

Guest Reviews

Kathryn

young couple

6.0

Pleasant

It was okay but not worth the money, and I wouldnt go back again.

Beach access and spa

The staff did not ever regulate people on loud speakers, personal video calling devices, or being loud in general. We had politely requested several times during the trip for staff to have other guests follow rules and they did nothing. Many women were on loud FaceTime calls in side the cenote spa and it was pretty awful and the grill restaurant was about four times the cost of what the food was worth.

Published on 04 Jan 2024

Long

family with young children

1.0

Bad

I had to write an email to the office of the president due to paying 4k USD, and not even being allowed to order a drink or food from the hotel on NYE! WE TRAVELED SO FAR TO CELEBRATE! WHEN I asked the manager he said that there was plenty of places outside to order food and drinks off property but we didn't feel safe outside the resort. Very unprofessional manager and when I asked for the Onsite general managers email address so I could forward my email that I sent to the office of the president of Hyatt, they refused to give to me because he knew he was a jerk and didn't want to get into trouble. We have been to Hyatts all over the world and our 3rd time here and everytime is the WORSE! We have decided after being life long Hyatt customers and spending 20k+ a year sending our employees and clients to Hyatt, we will not only never go again but cancel all of our business with Hyatt from a personal and business perspective.

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Everything from the check-in being a hour + late, to the insanely rude service from the manager and others.

Published on 03 Jan 2024

Moriah

family with young children

7.0

Good

Solid stay. Wish the beach was private and the pools warmer, but the service was wonderful at the cafe. Had a solid good

Everything was solid. Nothing was extra amazing or bad, just solid. Pretty good, but nothing to rave about.

The beach was not a private beach, pools are not heated and pretty cold

Published on 01 Jan 2024

Riccardo

review category business travellers

10.0

Exceptional

Awesome resort in all aspect (10/10) The only thing I found that I could ask to repair is the thermostat for the ac in the room was not working right. This has become my stay in Playa

Published on 01 Jan 2024

Jason

family with young children

8.0

Very good

Good but not great

Breakfast and service were very good

Cleanliness of washrooms by pool Beach was soooo crowded

Published on 01 Jan 2024

Susan

family with young children

9.0

Superb

The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughters 16th birthday which she loved!!! The views, pools and beach are amazing!

The food was overpriced, however there are a lot of more affordable options nearby.

Published on 19 Dec 2023

Anonymous

young couple

8.0

Very good

Enjoyable despite the issues

The Location, style, pools and spa are excellent.

We had a suite and there was a pool above that sounded like a plane was taking off every few minutes, plus when relocated the AC in the outside room of the replacement room didnt work.

Published on 25 Nov 2023

Guilherme

young couple

6.0

Pleasant

Nice, but wouldnt book again.

The room was comfortable and the staff was kind. The pools and beach were also nice.

It took us long walks to get to the 5th avenue due to the location of our room j the resort, the shower in our room was not working properly and there was an underwear in our room when we arrived. I wouldnt go back there. I would rather stay in a smaller hotel closer to the 5th avenue.

Published on 20 Nov 2023