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About Grand Hyatt Playa del Carmen Resort
Escape in the heart of Playa del Carmen at Grand Hyatt Playa del Carmen Resort located on Mamita's beach and experience an otherworldly stay. The accommodation houses rooms featuring floor-to-ceiling (Read More) windows and tasteful interiors that add to the property's charms. Amenities include two on-site restaurants, two outdoor pools, a bar, a beachfront, a fitness centre, and a spa and wellness centre. Other facilities include a sauna, jacuzzi, and airport shuttle facilities. The accommodation also welcomes pets.
This room offers concierge, private check-in and check-out, daily newspaper and access to our private Grand Club lounge serving continental breakfast and evening hors d?oeuvres daily in our Club level accommodations.This room includes a furnished balcony, perfect to relax and enjoy views of the Caribbean. A double sink and an additional rain shower await in the stunning bathroomThis double room features a balcony, cable TV and dining area.Daily upgraded continental breakfast in Club lounge (7 am - 11:30 am).Daily cocktail hour and hors d'oeuvres in Club lounge (6 pm - 9 pm).Private check-in and check-out in Club lounge.Personalized concierge service (7 am - 11 pm)
This room offers concierge, private check-in and check-out, daily newspaper and access to our private Grand Club lounge serving continental breakfast and evening hors d?oeuvres daily in our Club level accommodations.This room includes a furnished balcony, perfect to relax and enjoy views of the Caribbean, dining area and satellite TV. A double sink and an additional rain shower await in the stunning bathroom,Daily upgraded continental breakfast in Club lounge (7 am - 11:30 am).Daily cocktail hour and hors d'oeuvres in Club lounge (6 pm - 9 pm).Private check-in and check-out in Club lounge.Personalized concierge service (7 am - 11 pm)
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Queen Room with Two Queen Beds and Ocean View - Club Access
This double room features a balcony, sea view and air conditioning.Daily upgraded continental breakfast in Club lounge (7 am - 11:30 am).Daily cocktail hour and hors d'oeuvres in Club lounge (6 pm - 9 pm).Private check-in and check-out in Club lounge.Personalized concierge service (7 am - 11 pm)
This room offers concierge, private check-in and check-out, daily newspaper and access to our private Grand Club lounge serving continental breakfast and evening hors d?oeuvres daily in our Club level accommodations.This room includes a furnished balcony, perfect to relax and enjoy views of the Caribbean. A double sink and an additional rain shower await in the stunning bathroom and bathrobe.Daily upgraded continental breakfast in Club lounge (7 am - 11:30 am).Daily cocktail hour and hors d'oeuvres in Club lounge (6 pm - 9 pm).Private check-in and check-out in Club lounge.Personalized concierge service (7 am - 11 pm)
This suite has a flat-screen TV, bathrobe and air conditioning, offers concierge, private check-in and check-out, daily newspaper and access to our private Grand Club lounge serving continental breakfast and evening hors d?oeuvres daily in our Club level accommodations.This room includes a furnished balcony, perfect to relax and enjoy views of the Caribbean. A double sink and an additional rain shower await in the stunning bathroom.Daily upgraded continental breakfast in Club lounge (7 am - 11:30 am).Daily cocktail hour and hors d'oeuvres in Club lounge (6 pm - 9 pm).Private check-in and check-out in Club lounge.Personalized concierge service (7 am - 11 pm)
This suite has a private pool, bathrobe and sea view.Daily upgraded continental breakfast in Club lounge (7 am - 11:30 am).Daily cocktail hour and hors d'oeuvres in Club lounge (6 pm - 9 pm).Private check-in and check-out in Club lounge.Personalized concierge service (7 am - 11 pm)
This triple room has a bathrobe, cable TV and air conditioning.CHILDREN NOT ALLOWED: This room is not suitable to accommodate children due to safety regulations.
This quadruple room has 2 queen-sized beds, a bathrobe, air conditioning and cable TV.CHILDREN NOT ALLOWED: This room is not suitable to accommodate children due to safety regulations.
This room offers concierge, private check-in and check-out, daily newspaper and access to our private Grand Club lounge serving continental breakfast and evening hors d?oeuvres daily in our Club level accommodations.This room includes a furnished balcony, perfect to relax and enjoy views of the Caribbean. A double sink and an additional rain shower await in the stunning bathroom.
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Queen Room with Two Queen Beds and Partial Ocean View - Club Access
This room offers concierge, private check-in and check-out, daily newspaper and access to our private Grand Club lounge serving continental breakfast and evening hors d?oeuvres daily in our Club level accommodations.This room includes a furnished balcony, perfect to relax and enjoy views of the Caribbean. A double sink and an additional rain shower await in the stunning bathroom
It was okay but not worth the money, and I wouldnt go back again.
Beach access and spa
The staff did not ever regulate people on loud speakers, personal video calling devices, or being loud in general. We had politely requested several times during the trip for staff to have other guests follow rules and they did nothing. Many women were on loud FaceTime calls in side the cenote spa and it was pretty awful and the grill restaurant was about four times the cost of what the food was worth.
Published on 04 Jan 2024
Long
family with young children
1.0
Bad
Bad
I had to write an email to the office of the president due to paying 4k USD, and not even being allowed to order a drink or food from the hotel on NYE! WE TRAVELED SO FAR TO CELEBRATE! WHEN I asked the manager he said that there was plenty of places outside to order food and drinks off property but we didn't feel safe outside the resort. Very unprofessional manager and when I asked for the Onsite general managers email address so I could forward my email that I sent to the office of the president of Hyatt, they refused to give to me because he knew he was a jerk and didn't want to get into trouble. We have been to Hyatts all over the world and our 3rd time here and everytime is the WORSE! We have decided after being life long Hyatt customers and spending 20k+ a year sending our employees and clients to Hyatt, we will not only never go again but cancel all of our business with Hyatt from a personal and business perspective.
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Everything from the check-in being a hour + late, to the insanely rude service from the manager and others.
Published on 03 Jan 2024
Moriah
family with young children
7.0
Good
Solid stay. Wish the beach was private and the pools warmer, but the service was wonderful at the cafe. Had a solid good
Everything was solid. Nothing was extra amazing or bad, just solid. Pretty good, but nothing to rave about.
The beach was not a private beach, pools are not heated and pretty cold
Published on 01 Jan 2024
Riccardo
review category business travellers
10.0
Exceptional
Exceptional
Awesome resort in all aspect (10/10)
The only thing I found that I could ask to repair is the thermostat for the ac in the room was not working right.
This has become my stay in Playa
Published on 01 Jan 2024
Jason
family with young children
8.0
Very good
Good but not great
Breakfast and service were very good
Cleanliness of washrooms by pool
Beach was soooo crowded
Published on 01 Jan 2024
Susan
family with young children
9.0
Superb
Superb
The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughters 16th birthday which she loved!!!
The views, pools and beach are amazing!
The food was overpriced, however there are a lot of more affordable options nearby.
Published on 19 Dec 2023
Anonymous
young couple
8.0
Very good
Enjoyable despite the issues
The Location, style, pools and spa are excellent.
We had a suite and there was a pool above that sounded like a plane was taking off every few minutes, plus when relocated the AC in the outside room of the replacement room didnt work.
Published on 25 Nov 2023
Guilherme
young couple
6.0
Pleasant
Nice, but wouldnt book again.
The room was comfortable and the staff was kind. The pools and beach were also nice.
It took us long walks to get to the 5th avenue due to the location of our room j the resort, the shower in our room was not working properly and there was an underwear in our room when we arrived. I wouldnt go back there. I would rather stay in a smaller hotel closer to the 5th avenue.
Published on 20 Nov 2023
Daniel
young couple
9.0
Superb
Everyone was professional and friendly
Very close to 5th walkable to all great restaurants
Published on 30 Oct 2023
Afnan
family with young children
1.0
Bad
Bad
It did not meet my expectations, no breakfast, nothing inclusive even the sushi restaurant food was undercooked.
All Facilities for Grand Hyatt Playa del Carmen Resort
Category
Facilities
Activities
Water sport facilities on site, Live music/performance, Cycling, Snorkelling, Bike tours, Beach, Temporary art galleries, Themed dinner nights, Table tennis, Diving.
Business facilities
Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous
Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Wheelchair accessible, Lift, Designated smoking area, Pet bowls, Lower bathroom sink.
Hypoallergenic, Wardrobe or closet, Seating Area, Safety deposit box, Ironing facilities, Air conditioning, Desk, Fan.
Food & Drink
Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Room service, Snack bar, Restaurant, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security
Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Sun terrace, Games room, Garden, Shared lounge/TV area.
Food & drink safety
Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services
Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Mobile app for room service, Cashless payment available, Physical distancing rules followed.
General
Parking, Parking on site, Pets allowed, WiFi available in all areas.
Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Kids' pool, Beachfront, Beauty Services, Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Yoga classes, Swimming pool, Public Bath, Body wrap, Swimming Pool, Fitness centre, Fitness classes, Fitness, Spa facilities, Foot bath, Outdoor pool, Manicure, Fitness/spa locker rooms, Hot tub/Jacuzzi, Body treatments, Pedicure, Spa and wellness centre, Sun loungers or beach chairs.
Transport
Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Accessible parking, Airport drop off, Parking garage.
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