Smokers outside both doors. My room didn't get cleaned , why ?but the rest of my families rooms did .so we had no tea facilities or towels. We rang reception Thay brought it straight up . We was put in a disabled room great size but things was missing like in the bathroom ware do you put your make up, no shelf everything had to go on the back of the toilet? Needs more places for clothes,maybe more drawers.the room was really nice this was more of a suggest.The hot food for breakfast was not just cold it was Stone Cold why ? we asked several people and they all sad the same.we asked staff for a microwave ,it was only for baby milk.so the next day we could only have a hot chocolate and toast for breakfast.i have never been to a hotel and only got a choice of scrambled eggs and no other egg.Why ? The night time bar staff couldn't be bothered to serve anyone,we was waiting 6 minutes for a member of the bar staff to stop talking to each other and turn round to serve us.then said are you being served ? We said no you're all talking. It was New years Eve and the staff should have been capable to serve multiple customers.. the hotel is actually losing money on the bar if you haven't got the right capable staff to cope.
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