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Hard Rock Hotel Marbella - Puerto Banús

Puerto Banus (0 kms from )
Urbanización Nueva Andalucía, s/n

Ranked 25 out of 49 best hotels in marbella

8.3
2808 reviews

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Room Types Available

Classic Twin Room
  • Max 2 Adults
    •

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    The air-conditioned twin room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and a wardrobe. The unit offers 3 beds.

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    Superior Twin Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    This twin room is air-conditioned and has a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and a wardrobe. The unit has 3 beds.

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    Deluxe Twin Room
  • Max 2 Adults
    •

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    The twin room offers air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.

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    Deluxe Twin Room with Terrace
  • Max 2 Adults
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    The twin room offers air conditioning, a minibar, a tea and coffee maker along with a wardrobe. The unit has 2 beds.

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    Studio Suite Silver
  • Max 3 Adults
    •
  • 2 Photos available
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    The spacious air-conditioned triple room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and a wardrobe. The unit offers 2 beds.

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    Studio with Balcony
  • Max 3 Adults
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    The spacious air-conditioned triple room provides a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.

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    Studio with Garden View
  • Max 3 Adults
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    The spacious triple room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

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    Suite
  • Max 2 Adults
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    This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and bathrobes. This suite is air-conditioned and has a minibar, a tea and coffee maker and a seating area. The unit has 2 beds.

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    Hard Rock Hotel Marbella - Puerto Ban�s is featured in

    Guest Ratings For This Property

    8.3
    Based on 2808 Reviews
    100% verified reviews

    Comfort

    8.82

    Cleanliness

    8.77

    Value For Money

    7.83

    Facilities

    8.66

    Reviewers Mention About Hard Rock Hotel Marbella - Puerto Banús

    The Hard Rock Hotel Marbella in Puerto Ban�s receives high praise for its excellent service, friendly staff, and entertainment. Guests appreciate the clean and well-prepared rooms, as well as the var (Read More)ied food and drink options. The location is praised for its proximity to amenities and activities. Some guests highlight specific staff members, such as Nerea, CR7, and Rodrigo, for their outstanding service. The hotel is considered a great choice for a holiday or escape from winter. However, one negative experience with a rude staff member is mentioned, and limited vegan options are noted.

    Guest Reviews

    Sara
    young couple
    10.0
    Exceptional
    Great
    Amazing breakfast, one of the best in Europe, great choice and all fresh. Nice lobby area, pool, music.. Room was good, all sparkly clean. Free parking is really convenient. Super nice and kind staff- well trained and extra nice.
    Beds were twin and detaching all time

    Published on 04 Jan 2024

    Paul
    young couple
    8.0
    Very good
    Excellent other than Guest Services
    Modern, facilities and pool area. Most staff very friendly
    Incorrectly named Guest Services and staff there who are in wrong jobs. Breakfast not as good as previous reviews.

    Published on 03 Jan 2024

    Gemma
    young couple
    9.0
    Superb
    Amazing !
    The fabulous rooms, pool area , modern style hotel and wonderful staff that were all fantastic. The location was great 10 mins to puerto banus. As where So was impressed with this hotel spent the whole of Xmas here and so happy with our choice. Relaxed, at the pool in the sunshine and received the best service was wonderful !
    Nothing was all amazing !! A bit of feedback just was only / choices of wine at the bar limited.

    Published on 03 Jan 2024

    Mitika
    solo traveller
    8.0
    Very good
    Very good
    Very beautiful
    The bar is overcrowded and just 2 persons to attend. I couldnt get my order one evening

    Published on 03 Jan 2024

    Javier
    young couple
    10.0
    Exceptional
    Exceptional
    The facilities
    It'd be good if they became more sensitive about vegetarians. There were options available but not always the food was properly labeled, making hard to know whether the dish was for vegetarians or not. Also, the staff didn't know. The soup never had a label either, and there was one tune it tasted like it was burned, and they served it anyway

    Published on 03 Jan 2024

    Linda
    young couple
    10.0
    Exceptional
    exceptional
    Breakfast was amazing definately 5 star. Both pools were great one was for the quieter discerning traveller the other was more the party pool. we travelled in the winter but i am sure the party pool would definately had alot more going on.
    loved the whole hotel especially all the music artists pieces and there pictures around the hotel. the reception was amazing and the staff were more than helpful. the br was definately the place to be in the evening as really had the vibey atmosphere

    Published on 02 Jan 2024

    Ann
    young couple
    8.0
    Very good
    Enjoyed our stay at the Hard Rock Hotel and would definitely go back.
    Location was very good, close to the port and beach, although the hotel was by a very busy and noisy main road.The hotel has been renovated to a high standard. Beds were very comfortable.
    Daily housekeeping - on one occasion only one hand towel left in room for two people and no bath mat. Had to phone to get these sent up to room. Also face cloths were in bathroom when we arrived, but not replaced and had to ask twice for some more, otherwise all good and room was cleaned well. Parking can be quite difficult - not enough spaces.

    Published on 02 Jan 2024

    Conway
    young couple
    5.0
    Passable
    It could have been better customer service
    Day time was peaceful and relaxing and the staff during the day had a polite and positive attitude and went above and beyond for us.
    Night time there were people playing extremely loud music at the night and security were not able to get them to stop. Staff at night were not motivated and didnt not have the same attention to detail as the day staff and everything was an effort. We were given the option to put drinks etc on our room then got overcharged and additional services put on our room at someone else expense.myself and my partner queried this on check out and we were right after they check the signed documents

    Published on 01 Jan 2024

    Lena
    young couple
    8.0
    Very good
    Very good
    great location, great breakfast
    to small and crowded gym

    Published on 01 Jan 2024

    Alison
    young couple
    9.0
    Superb
    Stayed before when it was the H10. Its had a great makeover/ re brand and will be back!
    Great location, service, staff, vibe!
    Nothing

    Published on 31 Dec 2023

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    Top Facilities

    bar

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    All Facilities for Hard Rock Hotel Marbella - Puerto Banús

    Category Facilities
    Activities Live music/performance, Billiards, Temporary art galleries, Golf course (within 3 km).
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Soundproof rooms, Non-smoking rooms, Lift, Designated smoking area, Pet basket, Pet bowls.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Bathroom Private bathroom, Free toiletries, Hairdryer, Slippers, Sauna, Shower, Bathrobe.
    Room Amenities Air conditioning, Wardrobe or closet, Seating Area, Safety deposit box, Ironing facilities.
    Food & Drink Wine/champagne, Snack bar, Restaurant, Minibar, Packed lunches, Fruits, Outdoor furniture, Room service, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, Wireless Internet, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Key card access, Linen, Wake-up service, Key access.
    Media & Technology Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
    Reception services Concierge service, ATM/cash machine on site, 24-hour front desk, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, Currency exchange.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
    General Pets allowed, WiFi available in all areas.
    Entertainment and family services Evening entertainment.
    Pool and wellness Hammam, Sun umbrellas, Outdoor pool (all year), Solarium, Massage, Beauty Services, Outdoor pool, Body scrub, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Yoga classes, Hot tub/Jacuzzi, Swimming pool, Body wrap, Swimming Pool, Fitness centre, Body treatments, Fitness, Facial treatments, Spa facilities, Pool bar, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
    Outdoor & View Terrace.

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