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Hilton Garden Inn Phoenix/Avondale

Roosevelt Row Arts District (RoRo) (7 kms from Ak-Chin Pavilion)
11460 West Hilton Way

Ranked 37 out of 40 Best Hotels In Phoenix

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Room Types Available

King Room
  • Max 2 Adults
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    Maximum occupancy is 2 guests.

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    One-Bedroom King Suite
  • Max 4 Adults
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    This suite features a separate living area with a sofa bed.Maximum occupancy is 4 guests.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
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    Maximum occupancy is 4 guests.

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    One-Bedroom Queen Suite with Two Queen Beds
  • Max 4 Adults
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    This suite features a separate living area with a sofa bed.Maximum occupancy is 6 guests.

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    Queen Room with Two Queen Beds - Mobility and Hearing Access
  • Max 4 Adults
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    The quadruple room features air conditioning, a tea and coffee maker, heating, as well as a TV with cable channels. The unit has 2 beds.

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    Hilton Garden Inn Phoenix/Avondale is featured in

    Guest Ratings For This Property

    8.1
    Based on 282 Reviews
    100% verified reviews

    Comfort

    8.44

    Cleanliness

    8.35

    Value For Money

    7.92

    Facilities

    8.37

    Reviewers Mention About Hilton Garden Inn Phoenix/Avondale

    One review praises the hotel for its affordable price, clean rooms, and excellent customer service. Another review defends the hotel against negative comments, highlighting its nice amenities and sta (Read More)ff. However, a different review mentions issues with cashless payments and a lack of vending options. The review also mentions that while the pool area was nice, the continental breakfast and snack items were overpriced. Overall, the rooms were comfortable but not as plushy as other hotels, and the AC worked well.

    Guest Reviews

    Cheryl
    young couple
    8.0
    Very good
    Very good
    Property is beautiful.
    Breakfast was suppose to be included but was charged for it.

    Published on 25 Dec 2023

    Natasha
    family with young children
    8.0
    Very good
    Very good
    Decent hotel you will have everything you need. Very affordable
    You are unable to eat outside food in the dining area makes for a very awkward meal on the couch.

    Published on 24 Dec 2023

    Elizabeth
    family with young children
    10.0
    Exceptional
    Exceptional
    Everything
    Nothing bad to say

    Published on 19 Dec 2023

    Monica
    family with young children
    10.0
    Exceptional
    Relaxing
    Friendly staff

    Published on 16 Dec 2023

    David
    young couple
    4.0
    Disappointing
    There are other hotels in the immediate vicinity. We'll stay at one of them on our next visit.
    I didn't eat breakfast at the Hilton Garden Inn so I cannot rate it. I like the location because it is relatively close to where my relatives live and I liked the hot tub because it's a great way to relax after a long day.
    The front desk individual called our room at 5am one morning. We were sleeping soundly. It stopped ringing before we could answer it. Five minutes later she knocked on our door and asked why our baby had been crying all night. We are 56 and 65 years old respectively. We haven't had a baby in a hotel room for many decades. additionally, we hadn't heard a crying baby at all. Ten minutes later she was knocking on another guest's door six or 8 rooms down from ours and on the other side of the hallway. She loudly asked the same question. That conversation seemed to go on longer so I assume she must have located the room with the crying baby.

    Published on 01 Dec 2023

    Mark
    with friends
    8.0
    Very good
    Was ok , just expensive for what it was .
    Location
    N/a

    Published on 10 Nov 2023

    Shirley
    review category business travellers
    1.0
    Bad
    I've always loved staying at Hilton Hotels, but "Gloria" made our stay the worst experience ever!
    My original booking was scheduled to end on Friday, November 3, 2023. I had requested an extension through Sunday, November 5, 2023. I called the front desk and asked if I could extend my reservations for two (2) additional days. The person I spoke with wanted to know my room number. She then assured me my reservations had been extended and that my confirmation would probably be delayed because I had originally booked the reservation through a third party booking agent.
    On Friday, November 3, 2023, I was out and about handling business matters when my husband and business partner phoned me from our Hilton Gardens Hotel Room. He said there was a lady on the other line named Gloria who demanded that he leave the room or she would call the police and have him removed. He said he tried to explain that our reservations had been extended for two additional days, but Gloria was being very mean, nasty and unreasonable. She told him he was lying and she did not see a reservation on the computer. I asked him to put Gloria on speaker so that I could speak with her. I explained to Gloria that I had called and requested a 2-day extension on our reservation and had been told by someone at the front desk the extension was granted and the matter had been handled. I further explained to Gloria that I would be returning back to the Hotel in 45 minutes and I would stop by to handled the matter. Gloria told us, "If you are not out of that room in 15 minutes I will call the police and have you and your things removed from the room." Needless to say, I dropped everything and headed back to the Hotel as quickly as possible. When I stopped by the front desk, "Sephora" was the acting front desk attendant. I identified myself and asked her why we were be treated so disrespectful and badly. I further told her that I was Hilton Honors member and had been for years. Sephora told me that I did not have reservations and asked if I could produce a confirmation number. When I checked my email, I discovered that I'd never received one. Sephora insisted that nothing could be done. So I went to our room and began to pack as quickly as I could. Gloria called again and said if were not out in 10 min, she'd charge an extra day. Gloria had two cleaning women wait outside our door. While we were loading our luggage on a rack, I overhead one of the women tell Gloria we were leaving. Gloria harassed us unmercifully.

    Published on 09 Nov 2023

    Eric
    family with young children
    9.0
    Superb
    Great staff. Everyone was much better than I have found in the average hotel in Phoenix
    Location was good and the place was very clean
    A little noisy thru the walls. Dont have a room next to a conference room

    Published on 31 Oct 2023

    Eric
    family with young children
    9.0
    Superb
    Superb
    The staff was terrific all areas

    Published on 29 Oct 2023

    Anonymous
    family with young children
    10.0
    Exceptional
    I will definitely stay at this Hilton location again.
    The property was very clean and comfortable. The overall customer service was excellent.

    Published on 06 Aug 2023

    Top Facilities

    parking

    bar

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    All Facilities for Hilton Garden Inn Phoenix/Avondale

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
    Bathroom Hairdryer.
    Room Amenities Sofa bed, Air conditioning, Ironing facilities, Heating, Desk, Seating Area, Safety deposit box.
    Food & Drink Refrigerator, Microwave, Restaurant, Room service, Tea/Coffee maker, Bar.
    Services WiFi, Free WiFi, Internet services.
    Cleaning services Laundry, Dry cleaning.
    Media & Technology Radio, Cable channels, TV, Video, Telephone.
    Food & drink safety Physical distancing in dining areas.
    Reception services Express check-in/check-out, ATM/cash machine on site, Luggage storage, 24-hour front desk.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Physical distancing rules followed.
    General Private parking, Pets allowed, Parking, Parking on site.
    Pool and wellness Swimming pool, Swimming Pool, Fitness centre, Outdoor pool.
    Transport Accessible parking.
    Outdoor & View Terrace.
    ₹114 Onwards