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Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

(6 kms from Short Pump Mall)
9933 Mayland Drive - Show on map

Ranked 8 out of 41 best hotels in richmond

8.5
931 reviews

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Room Types Available

Standard Room
  • Max 2 Adults
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    Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

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    Standard King Room
  • Max 2 Adults
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    A flat-screen cable TV and free toiletries in the en suite bathroom are included with this room.

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    Standard King Room with Extra Floor Space
  • Max 2 Adults
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    This room has a microwave and refrigerator.

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    Standard Room with Two Queen Beds
  • Max 4 Adults
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    A flat-screen cable TV and free toiletries in the en suite bathroom are included with this room.

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    King Room - Disability Access
  • Max 2 Adults
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    Room features a bath tub.

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    Guest Ratings For This Property

    8.5
    Based on 931 Reviews
    100% verified reviews

    Comfort

    8.98

    Cleanliness

    8.92

    Value For Money

    8.47

    Facilities

    8.73

    Reviewers Mention About Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

    The Holiday Inn Express Richmond I-64 Short Pump Area is praised for its great location, new and spacious rooms, comfortable beds, and overall cleanliness. However, some reviewers found the washcloth (Read More)s to be thin and hard. The hotel is commended for its helpful and friendly staff, convenient amenities, such as the breakfast buffet, and its good location for travelers. Many reviewers expressed their intention to stay at the hotel again in the future.

    Guest Reviews

    David
    review category business travellers
    10.0
    Exceptional
    Great place to stay, great staff, and great breakfast
    Very convenient to the type of work I do and the breakfast is excellent. The staff has always been accommodating. I stay at this facility frequently

    Published on 02 Jan 2024

    Brian
    family with young children
    8.0
    Very good
    Very good
    Friendly staff. Good breakfast.
    Soap container was empty in shower

    Published on 02 Jan 2024

    Joseph
    young couple
    10.0
    Exceptional
    Yall just made a fan
    This was a perfect experience. I work in hospitality myself and have a pretty keen eye, this place kicked butt. Friendly staff, absolutely perfect clean, great amenities.
    I loved everything

    Published on 31 Dec 2023

    Christine
    young couple
    9.0
    Superb
    Superb
    Hotel was very nice and very clean . It had a nice breakfast available free of charge. Would definitely stay there again

    Published on 28 Dec 2023

    Lauren
    family with young children
    9.0
    Superb
    Great vibes and staff!
    Breakfast everyday! Couldve been more of a variety but good otherwise!
    My stay was great there was nothing I disliked really just a couple mishaps that staff took care of immediately! The young lady thats a cutie with the glasses (I feel bad I cant remember her name and Brian were great! Entire staff made the trip very welcoming

    Published on 26 Dec 2023

    Donna
    young couple
    8.0
    Very good
    Nice place for the money. Will try it again
    Way too hot and air conditioner didnt work

    Published on 23 Dec 2023

    Shannon
    family with young children
    8.0
    Very good
    Very good
    It was near different eating places.
    My TV wasn't working in the first room, but the staff was very apologetic and move us to another room.

    Published on 18 Dec 2023

    Duane
    young couple
    3.0
    Poor
    A great location but, the motion sensor thermostat resulted in 5 nights of poor sleep.
    Breakfast was average, sometimes different choices, different mornings. Biscuits and gravy one morning. None the next.
    In spite of asking for a room away from the elevators on our reservation AND a check in, we were given a room next to the elevators. When asking Chis at the front desk for a room down the hall away from the elevators, he said Ive got a great room for you, half way down the hallway. The elevators shaft is in the middle of the building HALFWAY DOWN THE HALLWAY. Occupancy at check in appeared to be quite low on 8 December 2023. The air conditioner was constantly noisy when the fan was not on. The motion sensor thermostat control is absolutely unacceptable. Interrupting sleep to reengage the air conditioning because there is no motion does not provide any level of comfort to your customers. Using those type thermostats does not have your customers comfort and best interests in mind. Because of this, we wont be using this hotel again. Housekeeping was inconsistent. When we first entered the room, the tv had been cleaned with a dirty rag, showing large swipe marks. Those marks remained for our five day stay.
    (Read More)

    Published on 14 Dec 2023

    Michael
    review category business travellers
    7.0
    Good
    Quick and comfy
    Comfy
    The water in the shower in 311 was luke warm at best

    Published on 11 Dec 2023

    Tamu
    solo traveller
    10.0
    Exceptional
    I was very happy with my accommodations and would stay again.
    Very well stocked and assortment of breakfast items. The coffee and creamer selections were appreciated.
    The only issue was that the housekeeping staff I interacted with didnt speak enough English to understand my question.

    Published on 10 Dec 2023

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