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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Upper Monroe (5 kms from Highland Park)
800 Jefferson Road - Show on map

Ranked 12 out of 25 best hotels in rochester

7.4
279 reviews

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Room Types Available

Standard Room
  • Max 2 Adults
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    Bed type and smoking preferences are subject to availability and cannot be guaranteed.

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    Standard King Room
  • Max 2 Adults
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    This room features a cable TV, refrigerator and microwave.

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    Standard Room with Two Queen Beds
  • Max 4 Adults
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    This room features a cable TV, refrigerator and microwave.

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    King Suite - Non-Smoking
  • Max 4 Adults
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    This suite features a large living area with a sleeper sofa and wet bar.

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    King Room - Mobility Access Tub - Non-Smoking
  • Max 2 Adults
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    This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

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    Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
  • Max 4 Adults
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    This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

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    Suite - Mobility Access Roll in Shower/Non-Smoking
  • Max 4 Adults
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    This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

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    Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is featured in

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    Guest Ratings For This Property

    7.4
    Based on 279 Reviews
    100% verified reviews

    Comfort

    8.0

    Cleanliness

    8.08

    Value For Money

    7.45

    Facilities

    7.67

    Reviewers Mention About Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

    One reviewer praised Bonnie at the Marketplace restaurant for making their stay enjoyable and holding great conversations with patrons. They believe she deserves a raise. Another reviewer found the h (Read More)otel's rooms to have a funky smell and the hallways to be dark and eerie. However, they did enjoy the fantastic breakfast buffet. The reviewer also complained about the high room price, lack of room service, and inconvenient room layout. They preferred their stay at a Holiday Inn Express in Painted Post.

    Guest Reviews

    Ganesh
    family with young children
    3.0
    Poor
    Not so great
    Why did Booking.com charge 100 dollards more than what was mentioned on the Booking.com web site? If Booking was going to cheat me like that I could have booked the hotel through another online web site. Never again would I book any hotel or flight tickets through Booking.com web site.

    Published on 04 Jan 2024

    Anonymous
    group
    10.0
    Exceptional
    Would go there again
    Good location Very accommodating staff, friendly and professional

    Published on 01 Oct 2023

    Volfan29681
    family with young children
    9.0
    Superb
    Great place to stay when moving your kid to college or anytime
    The room was good size, had the amenities I needed for my stay and the staff was fantastic. They acknowledged me and asked a time or two if I had needs, but never bugged me.
    I would have loved the cost to be lower. But given it was move in week for students at RIT, I understood the prices were higher.

    Published on 19 Sep 2023

    Ryan
    family with young children
    10.0
    Exceptional
    We had a great time like usual.
    The pool.
    Nothing

    Published on 18 Sep 2023

    Sanjeev
    young couple
    8.0
    Very good
    Good
    Neat , clean

    Published on 06 Sep 2023

    Darrell
    family with young children
    10.0
    Exceptional
    Exceptional
    Pool location
    Waking up

    Published on 05 Sep 2023

    Jennifer
    family with young children
    8.0
    Very good
    Good value and great location
    The staff was extremely friendly at chevk in Our room was clean, spacious and comfortable. We enjoyed having regular sized pillows instead of those tiny pillows that hotels often provide. Price was fairm
    The breakfast was lacking. There was no regular milk available, only almond milk.

    Published on 30 Aug 2023

    Gagandeep
    family with young children
    1.0
    Bad
    It was terrible and I wont ever stay in holiday inn ever. My infant daughter was treated badly and the night staff was
    Nothing we would like a compensation or refund for this
    The staff was very rude and it wasnt family friendly. We had an infant with us and our daughter was provided a metal crib without any safety bumpers and when asked the front staff for a playpen or another crib which could not hurt my daughters head while sleeping, they said thats all they had. How can an infant sleep in a metal crib without safety pads or bumpers, they can hurt their head. The hotel room we stayed in had a lot of ants, so our daughter couldnt okay on floor and staff said ants are present in summer always in hotel

    Published on 12 Aug 2023

    Anonymous
    young couple
    10.0
    Exceptional
    Our visit was short but sweet. We will be back!
    Convenient,room and property were spotless.
    Nothing, I thought it was great

    Published on 20 Jul 2023

    Joyce
    with friends
    9.0
    Superb
    Superb
    Staff healthful, great breakfast, loved the 110 restaurant next door for dinner!

    Published on 17 Jul 2023

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