Hotel Heritage House

Business facilities

• Fax/photocopying
• Business centre

Activities

• Tour or class about local culture

Cleanliness & disinfecting

• Hand sanitiser
• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Miscellaneous

• Wheelchair accessible
• Non smoking rooms
• Designated smoking area
• Family rooms
• Facilities for disabled guests
• Higher level toilet
• Non smoking throughout

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Thermometers for guests provided by property
• Access to health care professionals

Accessibility

• Toilet with grab rails
• Accessible by lift

Bathroom

• Shower
• Private bathroom
• Free toiletries
• Toilet paper
• Toothbrush
• Body soap
• Conditioner
• Toilet
• Hairdryer
• Shampoo

Room Amenities

• Drying rack for clothing
• Tumble dryer
• Sofa bed
• Air conditioning
• Interconnected room(s) available
• Ironing facilities
• Heating
• Adapter
• Extra long beds (> 2 metres)
• Clothes rack
• Desk
• Seating area
• Carpeted
• Iron
• Mosquito net
• Safety deposit box
• Fan

Food & Drink

• Special diet menus (on request)
• Electric kettle
• Dining area
• Restaurant
• Breakfast in the room
• Bottle of water
• Room service
• Tea/coffee maker

Safety & security

• 24 hour security
• Fire extinguishers
• Cctv in common areas
• Cctv outside property

Services

• Wifi
• Free wifi
• Internet services

Cleaning services

• Trouser press
• Daily housekeeping
• Laundry

Services & Extras

• Towels/sheets (extra fee)
• Wake up service
• Towels
• Linen

Media & Technology

• Tv
• Flat screen tv
• Telephone

Food & drink safety

• Food can be delivered to guest accommodation
• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Breakfast takeaway containers
• Delivered food is securely covered
• Physical distancing in dining areas

Reception services

• Express check in/check out
• Tour desk
• Valet parking
• Private check in/check out
• Luggage storage
• 24 hour front desk
• Currency exchange

Physical distancing

• Screens or physical barriers placed between staff and guests in appropriate areas
• Single room air conditioning for guest accommodation
• Cashless payment available
• Contactless check in/check out
• Mobile app for room service
• Physical distancing rules followed

General

• Private parking
• Free parking
• Parking
• Parking on site
• Wifi available in all areas

Entertainment and family services

• Strollers
• Entertainment staff
• Babysitting/child services

Transport

• Airport shuttle
• Car hire
• Airport shuttle (additional charge)
• Airport drop off
• Public transport tickets
• Shuttle service (additional charge)
• Shuttle service
• Airport pick up

Outdoor & View

• Terrace
• Patio