Hotel Puerta America, Madrid, Spain | Photos, Reviews & Deals @Holidify

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Room Types Available

Deluxe Room

Max 2 Adults

2 Photos available

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Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe.

Junior Suite with Executive Lounge Access

Max 2 Adults

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This suite has windows with panoramic city views, 2 flat-screen TVs, a safe and free WiFi. Junior Suite also includes- A VIP service - Chopard toiletries- mineral water - Guests have access to an executive lounge on the 5th floor that includes snacks, office supplies and high speed internet.

Space Club by Zaha Hadid

Max 2 Adults

2 Photos available

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Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired dcor, which combines Baroque, Modernist and minimalist elements.These rooms are set on a non-smoking floor and only double beds are available.

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Guest Ratings For This Property

8.4

Based on 9538 Reviews

100% verified reviews

Comfort

8.82

Cleanliness

8.84

Value For Money

8.07

Facilities

8.5

Reviewers Mention About Hotel Puerta America

The Hotel Puerta America is highly praised for its unique and architecturally designed rooms. The beds are comfortable and the service is friendly. Some guests had difficulty with the lighting contro (Read More)ls, but the hotel has provided detailed instructions to solve this issue. The location is convenient for accessing both the city center and outskirts. The hotel has themed floors with different designs and great views. The staff is nice and the breakfast menu is delicious. However, some guests mentioned a lack of amenities such as no iron, water refill, coffee station, storage space for clothes, and mini bar. The WiFi in the rooms is weak. The hotel is located close to the metro and offers easy access to nearby activities and shops. The neighborhood is considered safe. The bar has a great view and the service is good, but the breakfast is described as basic and underwhelming. Overall, the hotel is recommended for its unique design and good services, but guests are advised to inquire about specific details before booking.

Guest Reviews

Malgorzata

young couple

7.0

Good

All the staff were really nice. Especially the lady who checked us in and the lady in the bar area. Loved the view from the 9th floor. The hotel is close to the metro station. The bathroom was spacious.

Lack of information about the facilities available. I believe at the time of the visit we could only use the bar area downstairs. The room decor was rather tired. Water bottles werent replenished on the second night, neither was the toilet roll, the remote batteries were flat. No kettle in the room. Made a mistake of ordering tea from room service which cost a staggering 7 Euro for a small cup.

Published on 03 Jan 2024

Joshua

review category business travellers

7.0

Good

Average hotel overpriced extras

The hotel rooms were spacious but the decor needed updating.

-No cots available. -Laundry prices were a rip off. -Pillows were uncomfortable, -room service was 32 euro for 2 pieces of toast, cup of coffee and some yoghurt.

Published on 02 Jan 2024

Flix

solo traveller

10.0

Exceptional

Great desing with highly confortable rooms and nice restaurant at the top floor

Design

None

Published on 01 Jan 2024

Benamine

family with young children

7.0

Good

PRETTY GOOD

The hotel is well located, it is very clean, it offers several cafes and restaurants, the staff is excellent, welcoming and smiling and above all always available. the hotel has quite original themed rooms. the metro is at 2-minute walk away and it's quick to get to the center. there is also a bus stop in front of the hotel. it is also not far from the airport.

the only problem is with the rooms even if we were only there to sleep and the rest of the day we were out visiting the city. we heard too much of the slamming of doors, neighbors in rooms and noises from the corridors. there is almost no storage space for our belongings. We thought at first that we hadn't found the cupboard and at reception they confirmed to us that there was only one cupboard door which was not suitable for families. They only offer water in the room, no coffee or tea bags knowing that we are in a 5 star hotel. in our room, there was a gap between the headrest and the bed and it was not very practical or even very disturbing. some small technical problems such as a malfunction in the lighting and also a heating out of order. despite all these negative points, I would book it again without problem but perhaps another type of room.

(Read More)

Published on 01 Jan 2024

Oliver

young couple

9.0

Superb

Exceptional design

Staff didn't mange to execute the payment in the local currency resulting in unnecessary exchange rate fees

Published on 01 Jan 2024

Pramod

family with young children

7.0

Good

An okay place to stay in Madrid

The hotel is a nice concept art boutique hotel in my opinion. There are total of 13 floors with 11 floors having a different theme on each matching the design style of various industrial designers and architects. The bed is comfortable. The baby bed provided is very helpful.

I don't know if the water in Spain is drinkable. Some cities say no and some say yes. As a 5 star hotel, the least you can expect is - a small bottle of water every day when you are coming back to the room after a tiring day - a way to make some coffee. There was no amenities for coffee or tea and no hot water machine to make coffee which felt like a joke for a "5 star hotel". The toilet is too high and uncomfortable to sit on. Everything in the room makes to much noise and creates too much light. My son gets disturbed too easily with some noise. This was not easy. Opening a cupboard - noise and light Opening a bathroom door - noise and light Switching on bathroom lights - noise Main door - noise Buffet was ok and a decent spread but food space was too crowded to walk around with 20 people trying to get food. Staff at the buffet felt very serious and no smiles. The rooftop observatory was open for us to visit but the staff behaved like we were not welcome with some strange facial gestures. We didn't care as we wanted to spend a few minutes and leave back to our room. Hotel is far from major hot spots but that's ok for us and a welcome relief when the crowds go gaga during the winter holidays.

(Read More)

Published on 31 Dec 2023

Location & Nearby Places

Salamanca (3.9 Km from city center)

Avenida América, 41 - Show on map

15 Nearby Attractions

Santiago Bernabéu Stadium

1.9 km

National Archaeological Museum Madrid

2.6 km

Alcala Gate

2.7 km

Plaza de Cibeles

3.1 km

National Museum Of Romanticism

3.1 km

El Retiro Park

3.1 km

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Hotel Puerta America

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Guest Ratings For This Property

Reviewers Mention About Hotel Puerta America

Guest Reviews

Malgorzata

Good

Good

Joshua

Good

Average hotel overpriced extras

Flix

Exceptional

Great desing with highly confortable rooms and nice restaurant at the top floor

Benamine

Good

PRETTY GOOD

Oliver

Superb

Superb

Pramod

Good

An okay place to stay in Madrid

Ban

Good

good

Jon

Exceptional

Exceptional

Or

Exceptional

Loved it and would be back!

Quincy

Superb

We had a great stay at the hotel.nice breakfast and very nice staff.

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