I booked the hotel room while coming back from Jaisalmer (around 600 km) travelled on one day + 2 hours stuck in huge traffic jam on Ajmer highway. My family (includes 2 kids) were very tired.
1. Room pictures were completely different as shown online but we had no energy to cancel the hotel and look for another hotel as it was Christmas holiday rush time and also our long travelling.
2. Room cost was INR 11000 which was very over priced.
3. Washroom was very dirty and stinky.
4. Water in bathroom tap was coming very slow as a single thin layer and takes atleast 15 mins to fill small bucket for bath.
5. Couch was torn and very stinky.
6. I ordered tea at 7.15 am and it was not delivered up to 9 am even when I came for breakfast.
7. No breakfast was served up to 9 am and according to hotel, breakfast timing was from 8 - 10 am (Hotel staff agree to add complementary breakfast in my booking as they know the room was hugely overpriced)
It was a huge disappointment to stay here. As I booked my room after reaching Jaipur. Hotel manager called me and asked me when can I come. I mentioned that I am on the way and hardly 3 km from hotel but due to huge traffic it might take some time. Hotel manager mentioned that he would wait for me for 15 minutes otherwise he would assign the room to another people. Now, my question, I booked over priced room online which was partially refundable and booking.com had my credit card details. If I would have cancelled my booking than they could also directly charge it from my credit card but why would they force the person to be available in 15 mins otherwise they could cancel the booking and give it to someone else. Also this policy was never mentioned. It was completely unprofessional and unethical behaviour.
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