We chose this location again as it is less than 10 minutes from where we needed to be for our stay while we take care of a family estate. We arrived after dark and there are no lights or lighted Hyatt sign at the front of the Hotel. We go in to check-in and find that both elevators are out of service. They are remodeling the first and second floors so every guest gets to take their bags up themselves via the escape stairs to their rooms. We received 4th floor rooms. The front desk clerk said we will have the elevator fixed tomorrow and the part is coming. Both elevators were out of service the entire time. We had two rooms, both we remodeled. Interior was fine until you try to get into the bathroom and your two options to close the door are to straddle both sides of the toilet and close the door behind you or back up against the glass shower doors to get enough room to close the door. That was some very poor engineering/architecture for the bathroom. There is a mini-mini fridge in the room, a coffee maker, a nice TV and NO MICROWAVE. My daughters room on the second morning was having trouble with the electronic door lock on here door and you could open it from the outside without a card, so she moved her items down to our room and reported the issue to the front desk. When we got back that night, we asked the desk clerk if the door had been fixed and he contacted the on-duty manager and was told the door was fixed. When we got up to the room she tested her door several times and found she could still open it without a card. I called the front desk, told them the issue was not resolved. I had to suggest that he provider her with another room. He did get her a room on the same floor and and did come up to give her a new card key and offered to help mover her items to the new room and make sure the door was in working order.
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