General condition of room was very poor. Decor was dated and looked a bit tired. Apparently 70% of Iberostar properties have been refurbished recently, but clearly not this one. Very few plug sockets - none with USB socket. In room safe too small to take a laptop and at an extra charge of 3 Euro per day. Mattress was foam which I was very surprised to find. A "topper" was added but was only a small improvement to a very poor bed. T.V had very limited channels, predominately current affairs and very limited in English. Wi-Fi so poor that at times was not useable. Air con effective but old unit which was not quiet enough. Nothing supplied in mini bar, not even water. (We were "All Inclusive"). Toilet seat in bathroom broken. Main restaurant food was poor. Hot buffet not hot enough and no warmed plates. Soft drinks were all full sugar other than "Pepsi Max". House wine was not at all pleasant. Egg station was very poor; all eggs cooked "over easy", request for "sunny side up" declined. Omelette made from weak mixture, no pre-cooking of ;ham, peppers, onions, before adding to the griddle. Advised at check in all other A la Care restaurants fully booked. Intervention from General Manager needed in order to obtain a place. (Food here was much better but, hot food served on stone cold plates.) Sunbeds at main pool all reserved by same guests with towels despite clear instruction not to do so.
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