If you awaiting here IBIS Standards , then you are absolutely in a wrong place , this Hotel , staff, are absolutely not this what you get in any other IBIS hotels.
We are traveling a lot and mostly choosing IBIS, cause usual you can't go wrong .
Except your are landed at Kata, the staff here is absolutely overloaded with work , they have zero customer service and no idea what's going on in them small tiny hotel .
We arrived with 10 month all baby , reception told us they have no rooms free , they don't know , we showed them on the internet there is a room free , Answer ; no there is not .
2 min later infront of them i booked it , and reception ; oh yes we can see it ,
They let us wait , 2 hours to give us a wrong room , after e checked in I went to reception told them is the wrong room , and she can give me the right one , I just need to come with all luggage,baby , key card back to reception .
I adked if we could get help ; No , We don't have a bellboy and I could not give the key to the cleaning staff.
This is not a kind of service which you expecting in a IBIS hotel , the rooms are super small , thos Reception hall is more like a train station , and the pool is just a bit bigger as a bathtube.
With 12 sunbeds in total around .
There is no chance to relax even 1 minute , and even if you would catch a sunbed , no Staff to serve you , no one intrested in you as a guest.
Recommendation; Stay away , it's not even 50% of the money worth .
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