The sanitation/hygiene is the major issue for this resort. You can see that it is a historical issue for this venue dating way back in years (just see the reviews and you will see that many people reflected on that and experienced the problem).
We had a horrible experience with our daughter getting sick (she vomited around 9 times) in couple of hours and had to be hospitalized, which ended up with additional EUR 2,000 fee from the hospital that we had to pay straight ahead, otherwise there was no admission. There were other 8 kids on the same day with similar symptoms queuing with us at the hotel for the doctor's observation and more on other days. The doctors at the hospital said that it was most likely because of the water in the pool. Of course we were very disappointed with our daughter suffering for around 3 days before she started to get better and 3 days of our holiday being completely ruined. But the Manager's response was the most customer unfriendly. First of all, he didn't even apologize, neither did they check on us when we were at the hospital because of their omission. The only thing he kept repeating to us that it was a "normal" holiday disease and situation in Turkey hotels (and it is not, as we never had such experience with other hotels, including in Antalya), and that they check the pools regularly (here he cheats, as they don't check them all at once, but rather one day they check one, the other time they check - it is another and so on. I think they have around 7, which means that it takes quite some time for the pools to be properly maintained from hygiene point of view, given the heat, and the amount of people using the pools there is quite some time for the infectious microorganisms to start multiplying enough to affect the customers. Similarly we got horribly smelly (vomiting strong smelly) pillows, which we asked to be replaced.
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