Hoping this rating gets the attention of future customers considering their stay at Ini Vie villa Legian to err on the side of caution. We recently had a change of plans and required a one night stay overnight to recover from our trip back from east Bali before moving to our original accommodation in Legian and chose this villa as photos looked capturing.
From previous stays I decided to take photos of any pre-existing damages which we had at this stay - broken tiles in the bathroom covered by a non-slip mat amongst other minir things.
The drama started when we were due to check out. The staff do a run down of the rooms for any damages and checked the mini bar. We could hear through the walki-talki that the upstairs remote was missing. Immediately we thought a scam was at play as no one thinks to check these things or reporting it to reception. No one watched TV that night or touched a remote so of course we didn't pick that a remote was missing. We informed the gentleman and the receptionist of this and they continued to search the place. The thing is if a remote is missing of course they can't use the TV so you'll have to pay for a new universal remote or replacement. Eventually they accepted this and we informed them that the person doing the previous check should have been more thorough. We had to ask for our deposit back otherwise we would have not received it.
For future guests I recommend checking everything thoroughly yourself and report it to reception immediately. Take photos as evidence as well that have time stamps.
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