Subject: Formal Complaint Against Jareed Hotel
I am writing to formally lodge a complaint regarding my recent stay at the Jareed Hotel in Riyadh. My experience dealing with this hotel has been nothing short of extremely disappointing, and I feel compelled to bring the following issues to your attention.
During my five-day stay at your hotel, I was required to switch rooms three times due to various issues that severely affected the quality of my stay. Two of the rooms I was assigned had significant water-related problems, which forced me to relocate within the hotel. Furthermore, in one of the rooms, the air conditioning was malfunctioning, resulting in an uncomfortable night's sleep with a room temperature of 25 degrees Celsius.
This is not the first time I have encountered issues during my stays at the Jareed Hotel. In a prior visit in June, I had to change rooms because the original room I was assigned had a foul odor resembling sewage, which the hotel's engineers were unable to rectify.
Throughout my stay, I encountered a series of inconveniences, which included a lack of hot water in the shower, while other areas of the hotel, such as the Spa, did not seem to face this issue. It is evident that there is a problem with the water heater in my room. Or that the Hotel is cutting costs
I made several requests for the hotel management to contact me or meet with me to address these issues. Unfortunately, none of my requests were acted upon. Instead, I had to make multiple calls, interact with engineers daily, change rooms three times, and persistently pursue contact with the management.
At no point during my stay did the hotel offer an effective solution or apologize for the inconvenience I experienced. The response I received seemed to imply that such issues were commonplace throughout the hotel, which, to me, signifies a failure in the hotel's maintenance and management.
(Read More)
See all hotels in Riyadh
