The facility was poorly managed, at least the two bedroom villa that we booked was not clean or comfortable. There was no soap or shampoo in the dispenser, no hot water, stained Lenins, hard bed and on top of that they charge extra fee for each heater you request on the cold weather. Also no internet connection.
Because of poor facility we decided to check out early, requested owner to jot charge for two nights or At least give partial break. The request was rejected. When we did agree to pay for 2 nights anyway, their credit card machine did not work. The staff continued to make attempts but it would not process because of their internet connection. Please note prior to check in we had confirmed if we can pay via credit card, and we were told we can pay with additional transaction fee which we were fine with.
After over hour of failed attempt, manager Shubh was called to solve the issue , instead she started asking us to go to the city and get cash. We offered to pay with cash we had amongst ourselves that covered little over 1 night cost plus all the food and heater cost we incurred. Lady continued to argue with us why we cannot pay cash. She stared questioning how are we traveling in India without cash . Anyway we left the hotel paying whatever cash we had as that was our only option.
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