We booked a Deluxe King Suite with sea view and kitchenette. But what we found was very far away from the description in the details.
The room had a terrace but no sea view, just the pool area. There was a lot of empty space with a few items of basic furniture and what was there is very shabby and uncomfortable. No side tables in bedroom, plastic chairs in living room, no table. A tired and grubby sofa bed.
It was dusty and superficially looked clean but I went over all the surfaces with wipes and found it was pretty dirty in places. Bathroom is very simple but was ok. Kitchenette non existent, and this was a shock as we planned to self cater. There was an old sink, cold water, no cutlery, no crockery or pans, no glasses, no fridge, no way of cooking even though the room description says you can prepare your own food. Not even a kettle was supplied.
The bed was very very hard and uncomfortable with a very thin mattress. We moved after one night and if you want to go to Shiroda beach we recommend a cottage in the Paradise Hotel next door. Very reasonable at 3000/rupees, great restaurant, very comfortable beds and spotlessly clean.
Toiletries consisted of only a small bar of soap.
We paid 557 for 4 nights between Christmas and NY. We were even asked to pay a 30% deposit within an hour of making the booking and then ''autonatically' charged the full amount a few days before arrival. We knew it was a busy time and potentially inflated prices, but this was an exorbitant price for what we had, and frankly our worst hotel experience ever in India. Over this holiday period we paid less in all our other hotels and had fantastic experiences and hugely better facilities. The off site owner was tetchy and aggressive to deal with. I suspect only the foreigner quests are treated this way.
Booking.com should be ashamed of hosting such misleading hoteliers who rip off their customers.
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