Breakfast was varied but everything that was suppose to be hot held was freezing cold so toast it was every day...
One morning we saw a guest complain about his cold noodles. The plate was taken from him by a member of staff and taken through a staff only door. A few minutes later the same member of staff was seen bringing an identical plate of noodles back through and scrapping it into the 'not hot held' dish of noodles. If this was the same food the guest had tried this is disgusting...
The hotel policy was not usual to all other places we stayed. The welcome pack consisted of an itinerary of all items in the room and the cost if broken/taken. The serving of food and drink finished at 5pm but there was no mention of this on checking in, the menus themselves or in the room. Despite this being a modern hotel there was no safety deposit box in the room (there was a large general safe at reception) and no plug near the kettle so you had to place this on the floor next to a socket. No robes or slippers supplied and if you wanted towels for the pool you had to sign these out separately at reception.
You could not put food or drink on your room and had to pay as you went. Not ideal when you were using the pool/outdoor facilities. There was no consistency with this process as sometimes you could order a drink, then food or another drink and pay the total at the end. Other times you had to pay drink by drink. Luckily it was quiet but not very relaxing to leave your wallet on a sunbed...
The hotel policy made you feel very much it was for their our preservation and not their guests. Not experienced this before in other hotels in Thailand at various star rated.
The airport shuttle service was far too expensive also. A grab or local taxi was half the price.
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