I didnt like the cleanliness of room. I checked in the room no. 530. The bed sheets were not changed, the previous guests might have used it. Also the bathroom had water marks everywhere. I am not staying in some lodge, its not accepted from Lemon Tree and when you are paying such a high price. It doesnt matter to me, whether its peak season or off season, Or they should say we are sold out. Dont offer the room with soiled bed sheets and not properly cleaned washrooms.
Also the staff behavious and training is very poor. After I highlighted the incident no one senior from the team tried to contact with me to discuss and listen to the problem, I had to ask for the duty manager then I was connected with her. Then she changed my room.
Once I was waiting for the elevator at the lobby. Tires and exhausted, it doesnt matter whether I was tired or not but still. The elevator arrived and the hotel staff arrived later than I was waiting there and entered the elevator and did not even have the courtesy to ask or wait for me, he close the door and went to his floor. Its basic courtesy and manners in Hotel industry that you ask the guests politely.
Even the service by the Citrus cafe staff and team was very very poor. Disappointing.
Also I called and spoke to the reception that I will be checking out in 30 minutes please keep my Invoice ready, still the invoice with supportings was not kept ready. I had to wait for 30 minutes. What is the use of me calling then?
The training and grooming of the staff was mediocre.
The managers also needs to learn where they are working, they are not working in Raju Lodge, Mahesh Lodge or Rajesh Lodge?
its a 3/4 star hotel.
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