Lilleshall House & Gardens and Lilleshall National Sports Centre

We arrived believing we had booked a room in the main house, as we had on previous occasions. So we were very disappointed to find we were booked into the athletes accommodation. There was a lot of noise, on our first night, late into the evening and early morning, due in part to the corridor door outside our room. Bedside light nearest the door didn't work. The WiFi is poor at best and hardly worth mentioning as part of the package. In the main house there was some contact with Staff, but in this block you are completely isolated, particularly during extreme weather. This was also an issue when you have to dress for wind and rain to get breakfast.

I'm really disappointed in this hotel. After staying before it was a lovely experience and lovely accommodation. However on this day it was the complete opposite. I went to check in to be told I couldn't check in as her computer was telling her my payment had failed. How had it failed when the money has gone from my bank account? I had my screen to show her booking confirmed, payment sucessful. They were completely unhelpful and unaccomodating, not coming up with any solution or way to rectify the issue which was clearly their end. I was made to feel like an absolute idiot when she kept saying my payment had been declined as though she was implying I don't have the money to pay?! Of course I bloody do. She even told me things like that happens sometimes. Okay so that happens on a regular basis that you take someone's money and don't provide accommodation? Seems like a good way to steal from people. After going through the process with booking.com they contacted the hotel who have said that their policies say they can't give me the money back, even though the lady at the hotel said to go through booking.com to get the money back from them. So now the hotel has my money and is refusing to give it back. Absolute joke. Wouldn't bother staying at their hotel again, train your staff better and sort your computer systems out. Will be continuing on with my dispute until my money has returned.