- A member of staff, Michael, was not helpful at all and never suggested anything more than what I asked. For arrival shopping and cleaning service, he was not concerned. He gave me advice to give my baby London tap water instead of proposing their grocery shopping on arrival . He didnt propose any cleaning services, and only when I asked, he simply said there was a 200 fee. I felt he didnt take care of us at all.
- check-in was clear but once again, few items were not ready or were actually missing. The baby chair was missing and I had to build the cot myself on arrival. In any case, at this price, I expected someone to greet us
- We found that the floors were not very clean, especially in the kitchen.
- There was mould in both bathrooms.
- We were not told that there were loud building noise from 8 in the morning
Again, at this price I expect a lot more. A bar of chocolate and a bottle of water on arrival and self check-in is just not good enough. To finish it off, they actually send an email requesting a 5 star review when clearly this place does not deserve it. We stayed in Leicester Square at the 5 star The Londoner Hotel last Xmas. This time we chose between the apartment and that hotel. The 2 options were similar in price and location. I would definitely return to that hotel, but in the same conditions, we would not come back here again.
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