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Mercure Gold Coast Resort

Carrara (0 kms from )
Palm Meadows Drive

Ranked 16 out of 47 best hotels in gold coast

8.1
2841 reviews

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About Mercure Gold Coast Resort

Hotel Mercure Gold Coast Resort in Surfers Paradise offers a range of superb facilities, including a restaurant, bar, sauna, fitness center, garden, business center, laundry, and free parking. Guests (Read More) can also enjoy the safety deposit box, spa and wellness center, outdoor pool, and daily housekeeping. The hotel provides spacious and clean rooms, with comfortable beds and pillows. The setting is absolutely beautiful, with a picturesque garden and an 18-hole golf course. The friendly staff, fantastic pool, and great value for money make it a recommended choice. Located near top attractions, this hotel is the perfect base to explore the Gold Coast.

Room Types Available

Resort Spa King Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    This room includes 1 king-sized bed, a work desk and an en suite bathroom with a shower over a bath. It also includes a flat-screen TV.

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    Resort Twin Room with Golf View
  • Max 3 Adults
    •

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    This air-conditioned room offers views over the golf course and features a private en suite bathroom, a desk and a TV.

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    Resort Spa Twin Room
  • Max 3 Adults
    •

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    Enjoy the space and comfort of this recently refurbished room. It features modern furnishings, colours, 2 queens beds, a work desk, flat-screen TV and an ensuite bathroom with a shower over bath.

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    Resort Twin Room
  • Max 3 Adults
    •

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    The spacious triple room offers air conditioning, a tea and coffee maker, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.

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    Resort Twin Room with Pool View
  • Max 3 Adults
    •

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    The spacious triple room features air conditioning, a tea and coffee maker, a terrace with pool views as well as a private bathroom boasting a bath. The unit has 2 beds.

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    Resort King Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are featured in this spacious double room. The unit offers 1 bed.

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    Resort King Room with Golf View
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    The spacious double room offers air conditioning, a tea and coffee maker, a terrace with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.

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    Resort King Room with Pool View
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with pool views, this suite also offers a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

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    Mercure Gold Coast Resort is featured in

    Guest Ratings For This Property

    8.1
    Based on 2841 Reviews
    100% verified reviews

    Comfort

    8.57

    Cleanliness

    8.52

    Value For Money

    7.84

    Facilities

    8.24

    Guest Reviews

    Pareshkumar
    family with young children
    7.0
    Good
    Overall Good
    Pool Area - Location
    Third Floor without Lift - No Parking available on premises if you come after 8PM

    Published on 05 Jan 2024

    Nashwa
    family with young children
    7.0
    Good
    Good
    The location
    The pool was warm and sometimes dirty

    Published on 04 Jan 2024

    Jamille
    family with young children
    2.0
    Very poor
    Would not recommend.
    Staff were lovely and breakfast buffet was delicious.
    Room was outdated and smelly. Was a bit gross, definitely would not stay again and terrible value for money. Sort of like a motel. Bedsheets were gross. The doona wasnt inside a doona cover, was just a loose sheet covering it. There was also no fitted sheet. Just a loose sheet again on the mattress which seemed old and worn out. The room was also super hot and the air con was woeful. Daughter also got a nasty staph infection from there, not sure if from bed or from pool, but was definitely from the hotel. Mercure also didnt charge full price of our stay for some unknown reason (we booked 9 or so months ago) so were hit with nearly $300 charge after we had checked out. My parents were staying in another room and their room was lovely and refurbished, so I guess its just luck of the draw. In saying that, I felt like we paid $1500 for a staph infection. We left a day early. We stayed in Building 9, room 9108.
    (Read More)

    Published on 04 Jan 2024

    Bok
    group
    7.0
    Good
    Generally fair
    Resort was about 5 mins from the nearest beach and was nice and peaceful for families. There was a kids room which had PlayStation? and some old toys. Room size was decent, there was coin operated laundry and there were 2 pools; 1 main and the other smaller and less crowded. Bed was comfy and clean. Bathroom was modern and decent. Pool seems heated or water was warm.
    Swimming pool was filthy with lots of hair floating around and the water was murky. Guests were also drinking in the pool and service staff didnt care. Our first room had a musky smell and wet carpet from a leak. We were given another room but there was a wasp nest under the balcony table.

    Published on 04 Jan 2024

    Lisa
    family with young children
    8.0
    Very good
    Very good
    fantastic for family. clean and tidy .friendly staff. 24hr reception
    people smoking in car park

    Published on 03 Jan 2024

    Maddison
    family with young children
    2.0
    Very poor
    Not worth the money. Dirty room, requested rubbish be removed it wasn't.
    Free parking
    Our dirty room.

    Published on 03 Jan 2024

    Margaret
    family with young children
    7.0
    Good
    Five star service
    I loved the excellence and welcoming nature of all the staff but especially Daniella of reception , also the location and cleanliness of the resort. Very welcoming of families. Their deck dining and cocktails were amazing as a little retreat for mums and dads to have a mini getaway. Five service
    Unfortunately, my only dislike was the floods that we encountered, which were out of anyone's control.

    Published on 02 Jan 2024

    Sridev
    family with young children
    8.0
    Very good
    Family Vacation
    Room was excellent. Sparkling clean and well maintained. Spacious balcony was an added advantage. Due to soring temperature of 38 degree C, aircon wasn't able to cope-up and it was fairly warm. Additional fans might need to be installed to make it cooler for such hot months.
    Breakfast was a disappointment. We are vegetarians and there wasn't much option for vegetarians. It would have been good if more vegetarian options were available.

    Published on 02 Jan 2024

    Dongjie
    young couple
    7.0
    Good
    Easy stay
    Its resort style, under cover car park, spacious room.
    The room and facilities were a bit old, balcony view was obstructed by trees, 10 mins drive from the nearest beach, not value for money.

    Published on 02 Jan 2024

    Hima
    family with young children
    8.0
    Very good
    Very good
    Breakfast choices were great! Loved the room and it was spacious.
    No lifts in the buildings, but not a deal breaker.

    Published on 02 Jan 2024

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    Top Facilities

    parking

    bar

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    All Facilities for Mercure Gold Coast Resort

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Activities Tennis equipment, Live sport events (broadcast), Tennis court, Themed dinner nights, Golf course (within 3 km).
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Non-smoking throughout, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Wheelchair accessible, Designated smoking area, Lower bathroom sink.
    Accessibility Upper floors accessible by stairs only, Toilet with grab rails.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Spa bath, Free toiletries, Hairdryer, Bath, Shower, Toilet.
    Room Amenities Wardrobe or closet, Clothes rack, Seating Area, Iron, Safety deposit box, Ironing facilities, Heating, Socket near the bed, Heated pool, Air conditioning, Desk, Shallow end, Carpeted.
    Food & Drink Wine/champagne, Coffee machine, Special diet menus (on request), Kid meals, Refrigerator, Electric kettle, Restaurant, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Security alarm.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service.
    Media & Technology Flat-screen TV, Telephone, TV.
    Common areas Sun terrace, Garden, Picnic area, Shared lounge/TV area.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Reception services Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
    General Parking, Private parking, Parking on site, Free parking.
    Entertainment and family services Board games/puzzles, Babysitting/child services.
    Pool and wellness Outdoor pool (all year), Swimming pool toys, Massage, Kids' pool, Spa/wellness packages, Swimming pool, Foot massage, Swimming Pool, Fitness centre, Fence around pool, Fitness, Spa facilities, Outdoor pool, Personal trainer, Back massage, Fitness/spa locker rooms, Hot tub/Jacuzzi, Neck massage, Head massage, Pool bar, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
    Transport Car hire, Accessible parking, Parking garage.
    Outdoor & View Terrace, Lake view, Pool view, Mountain view, View, Balcony, Garden view.

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