Mercure Hotel Berlin City West

Business facilities

• Meeting/banquet facilities
• Fax/photocopying

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Miscellaneous

• Family rooms
• Facilities for disabled guests
• Higher level toilet
• Wheelchair accessible
• Non smoking rooms
• Lift
• Allergy free room
• Lower bathroom sink
• Non smoking throughout

Safety features

• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Thermometers for guests provided by property
• Staff follow all safety protocols as directed by local authorities
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals

Accessibility

• Adapted bath
• Upper floors accessible by elevator
• Toilet with grab rails
• Accessible by lift

Bathroom

• Private bathroom
• Bath or shower
• Free toiletries
• Toilet paper
• Shower cap
• Hairdryer
• Shampoo
• Bath
• Shower
• Body soap
• Toilet
• Bathrobe

Exclusive services

• Access to private pool

Room Amenities

• Sofa
• Hypoallergenic
• Soundproofing
• Cots
• Sofa bed
• Air conditioning
• Wardrobe or closet
• Desk
• Seating area
• Carpeted
• Safety deposit box
• Fan
• Trash cans
• Tile/marble floor
• Non feather pillow
• Heating
• Socket near the bed

Food & Drink

• Wine/champagne
• Refrigerator
• Electric kettle
• Vending machine (drinks)
• Breakfast in the room
• Packed lunches
• Coffee machine
• Fruits
• Kid meals
• Room service
• Tea/coffee maker
• Coffee house on site

Safety & security

• Smoke alarms
• Fire extinguishers
• Smoke alarm

Services

• Free wifi
• Wifi
• Internet services

Cleaning services

• Ironing service
• Dry cleaning
• Daily housekeeping
• Laundry

Services & Extras

• Towels
• Wake up service/alarm clock
• Key card access
• Linen
• Alarm clock
• Wake up service

Media & Technology

• Tv
• Radio
• Satellite channels
• Flat screen tv
• Telephone

Common areas

• Sun terrace

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Delivered food is securely covered
• Physical distancing in dining areas
• Food can be delivered to guest accommodation

Reception services

• Concierge service
• Atm/cash machine on site
• 24 hour front desk
• Express check in/check out
• Tour desk
• Luggage storage

Physical distancing

• Screens or physical barriers placed between staff and guests in appropriate areas
• Cashless payment available
• Physical distancing rules followed

General

• Parking
• Pets allowed
• Free parking
• Parking on site

Transport

• Accessible parking
• Public transport tickets
• Street parking

Pool and wellness

• Outdoor pool
• Outdoor pool (seasonal)
• Swimming pool
• Swimming pool
• Sun loungers or beach chairs

Outdoor & View

• City view
• Terrace
• View

Shops

• Barber/beauty shop
• Minimarket on site