- Staff: right from check-in to restaurant to housekeeping and check-out, staff could have been better trained and polite. We werent told breakfast timings or anything at checkin. When I asked for an extra key for the two people in my room as we had different plans, they refused and after much arguing have an extra key. I mean, their suggestion was that a man would accompany me to my room EVERYtime I needed to go to my room and I told them as a woman, I am not comfortable with that.
- Rooms: were pretty average and had a lot of issues.
1) One of the rooms was Casa 1: the bathroom was stinking and we had to call someone to fix that 2-3 times. Then, the shower water would collect and not go to drainage. We had to call for a viper at least 7-8 times. We told them about the issue and they would take the viper away every time.
2) Casa 2 was the second room our group had: The washbasins tap was constantly leaking. So imaging a tip-tip-tip sound constantly for 3 nights while youre trying to sleep.
- Housekeeping: Our rooms were cleaned only once in our 3N/4D stay. The cups and tea stuff werent replaced daily, neither were the towels. We had to follow up again and again.
- Restaurant: the live music and vibe was nice, but the service was really slow. We waited 25 minutes before someone took our order.
- The worst of them all: the Breakfast Buffet: the food was barely edible. The eggs guy had no idea what he was doing. One day the toaster wasnt working. The food really gets 1/5. The one is for having bananas and tea coffee just so we had something to eat.
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