Staff werent at all helpful. Only follow up there Nanu sales team did was for money.
I checked in on 30 Sep around 8:30 pm after a long journey (informed abt late chk in). Got the last room available with a very small queen size bed wherein 2 beds were joined together.
We had a 4 yr old kid with us and it was difficult to sleep. Considering the mattress which was old and very much soft, it wasnt easy to sleep at all.
Ordered food at room and said nt to put in any kind of spices so tht kid can eat but thy had the same old prepared curry which had Spices and kid couldnt eat.
Since my kid wasnt keeping well, and also, I had requested earlier also during booking for a late check out around 3-4pm so that we could rest and eat thr before leaving but wasnt entertained by their manager Shibu. I was wrongly mentioned tht the hotel is full but when we waited for 2-3 hrs in reception before leaving, i saw most of the rooms are vacant and still cleaning is going on the the room whr we stayed. Basically, thy didnt wanted to help customers in any mode. Do note tht this is 2nd Oct afternoon, when most guest were checking out after long weekend.
All thy are good at is in false commitment.
If you are visiting with family and friends, ps avoid this place Nanu resorts. You will get much better options in nearby areas for 5-7 K per day in nearby areas with much hospitable staff.
In the kids play area, swings were broken and the main slide was broken (with red tape for not using it)
Regards,
Mainak
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