The first thing you see when you drive into this hotel is linen hanging up to dry. While the rooms were fine, the linen was dirty (yellow stains). We arrived around lunch time and the place was completely empty. In spite of this our lunch took one hour to arrive!
We were initially planning on eating dinner out, but foolishly decided around 19:00 to stay in the hotel as the staff had got a fire on and it was nice and cozy in the room. This was a big mistake. The evening that followed was comical to say the least. There were two other families including us waiting for dinner (10 of us in total). We all placed our dinner orders at 19:00. By 20:30 the guests were banging on the kitchen door wondering how long the food would take. What arrived from the kitchen was mediocre to awful (my husbands meat curry was inedible). There was a young Indian couple who had ordered pasta with pesto. It took the kitchen two hours to inform them that there wasnt any pesto. They then ordered boiled eggs which took another one hour to arrive.
We discovered then that the hotel was woefully understaffed and that the hotel manager Ms. Geetha had taken Diwali holidays along with half the staff. Ive stayed in Neemrana resorts before and this resort doesnt live up to the Neemrana standards. Im happy to discuss this in further detail.
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