1. No experiences to speak of beyond a plantation walk. Not a cooking class. No star gazing, no anything. The coffee roasting session was a sham. Everything is centred around the lodge or in your room. Nothing to make use of their wonderful property.
2. Hospitality: Their staff is hardworking but absolutely impersonal, uncaring, lacking in warmth, and untrained. This is more, in our view, thanks to their management. Even with only 8 cottages, they didn't bother with a decent welcome, finding anything about the guests or offering any personal touches, as you expect for the price you pay.
3. The food: Boring, repetitive, limited with no local fare (esp in the nights). You are forced to choose from these random printouts without prices and get slapped with a fat bill at checkout.
4. Accessibility: not friendly for senior citizens.
The front guest-manager who we met only at checkout seemed to recognise and acknowledge all these issues but did nothing about it. Instead they'll fix them but for the "next time". As if that would make up for our current experience and like we'd ever stay here again.
Overall, they overpromise and underdeliver. They have much to learn from groups like CgH on hospitality. They're severely overpriced for their current service, experience and food. If only they paid as much attention to their guests as they do to branding or their social media.
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