Park Farm Hotel

For our anniversary we booked dinner at the Helene's bar restaurant which wasn't a great experience for us. We did our best to not complain on the evening as we preferred not to make anyone feel uncomfortable but we were extremely dissapointed to say the least. We sat down at exactly 19:30 and made our starter/main orders immediately, we already had drinks. We ordered the squid starter to share and a main meal each. The restaurant was quiet. 25mins after we were seated a couple were seated at a table next to us & they ordered right away similar to us. Their starter came at 20:10. The couple ordered the squid almost 30mins later but received it first which was odd. I went up to the waitress at the bar and asked if our starter would be much longer as we ordered it 35mins ago, she said she would check and let me know. 2 mins later the waitress walked past our table and said "there has been a mix up, it will be with your shortly". She did not stop, apologise or even allow us to ask a question. She essentially ran off. At 20:20, 50 mins after being seated the waitress brought over our starter. To our surprise she brought out the Whitebait starter. Confused I called her over again and stated this is not what we ordered. She grabbed the dish and ran off, she did not return to the table after this moment or apologise to us at any point. At 20:30 we received our starter, 1 hour after being seated. We were both starving and aggitated, nonetheless we did not complain & asked for the main to come out as soon as possible. A different waiter brought out the bill & said they had removed the cost of our "2 starters" as an apology, it showed "15 discount". We were given discount for a starter we never ordered. It seems strange that the waitress would put that on the order at all when it was never ordered.