The hotel is not quite up to date and somewhat worn out - both rooms and other facilities. It could use an upgrade, especially considering what a night's stay costs.
We could only get one key card for the room, but when you are two people, it can be a bit annoying.
At the pool, there were plenty of sun loungers without competition, but since the cushions were not taken inside when it rained - they were naturally wet or clammy.
The worst part was the access to pool towels - waited over 45 minutes on several occasions. Several employees did magic tricks for us meanwhile - you asked for a pool towel - yes, a moment - and then they were vanished. However, found one of the disappeared after 40 minutes - asked where he had my pool towel which he promised to fetch for me. The answer: Not my problem, Management problem talk to management. And continued his work.
Towels in the rooms were also not functioning optimally. Not 5*
The breakfast buffet was ok. The quality of the coffee could be improved - and the same goes for the coffee machines - there was often a queue.
Several times I asked for an avocado toast from the a la carte - every day it was sold out. When it finally succeeded at the end of the vacation, they had almost forgotten the avocado.
And fine avocados could easily be obtained - for example, at the super good and cozy restaurant right next to Luuma Beach.
Communication - there was no communication from management to guests - although they had a fine messaging system on the TV.
All in all, not a particularly good 5* hotel and in my opinion (with quite a few hotel stays under my belt), it is poor in terms of value for money. I don't think it can be much more than a 5-6 out of 10 customer rating."
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