Residence Inn San Diego Oceanside

The reception staff is very poorly educated and without optimism. I was 30 minutes away from arriving at the hotel, my wife and son who have special needs were already there waiting in the cold outside since I saw for work from another city it's raining and I called the reception to help me and see if they let them enter what I arrived and they answer me that they can't do it, when on past occasions I have seen that they have done That they let them enter what arrived and that if there was something else to pay I would have no problem that I had booked a double room to spend the New Year ... it was excused that the manager was not there and that he could not do anything and my wife and son had to use stranded outside the hotel, in the cold and the storm. we really had bad experience in this poor hotel.

So i booked online for 2 days put booking in my wife's name and then something came up to where she couldnt get there til the following morning I was there and paid with my card but had room in her name upon check-in I was told I couldn't check in because their name issue so I said okay I will work it out online I was able to get the reservations switched into my name with confirmation number and everything updated you can see it on the website it seem like it was fine by this time it was about 11:00 I was back at counter and the gentleman stated I was still not on the reservation and he could not do anything for me he refused to look at my new confirmation or anything like that stating a third party doesn't have the same messaging and updates their system would have which was fine so I asked should I just wait it out to see if it updates and what was the latest I could check in and he said to me check in at 6:00 a.m. for all I care so I waited till 2:00 a.m. went back in to check in he told me my name had been switched to the main name on the room but that he had finished auditing his drawer for the evening and I'd have to wait to the following day so basically I wasted $200 the first night and didn't get to check in till 9:00 a.m. the next morning the hotel itself was great the rest of the staff was great just that one in particular person could care less about trying to help my situation when I know he could have if he so choose to