Rock Castle Resort

We rented a chalet. When we arrived, we waited for an hour to have it cleaned. The building they were cleaning looked smaller than we had planned. What a SHOCK when we stepped in. It was not a chalet. It was 1/2 of a small cabin . We had to walk sideways to get to the closet, which turned out to be the bathroom. There was a micro fridge with a microwave on it. It was only part of that small building. We booked a one bedroom chalet. It had a kitchen, living area and bedroom. There wasn't even a place to put the small dog bed. We could not spend a week in there, not even a night. We directly asked for our money back. The owner showed me how booking.com put me in that room, and he did not. I was told booking.com had to do the refund because he had already lost $25,000.00 this year because of them, and he wasn't It letting it happen anymore. It took 3 hours to get our money back. The owner called booking.com and actually yelled at then, said bad words, said he wanted his money and fees back, if we were going to get a refund. He kept screaming at the very nice lady who also had us on hold on our phone. We were in the office and heard it all. We finally said, "Just give us our money back so we can go elsewhere," and the kind woman on the phone said, "Listen to your customer. He only wanted his money back first. It was a total NIGHTMARE. We had a miniature poodle SERVICE dog that he knew about in advance. He was going to charge us for him. He said that because booking.com has such high fees that I had already paid, he would not charge for the dog. Also, he said there were no dogs allowed in his chalets. As we were walking our dog waiting for our supposed to be chalet to be cleaned, we saw a dog looking out the window from a building the owner said was a chalet, barking at our dog.