requested early checkin 11am as arriving 9am with child, could not checkin until 2.30. requested room with a nice view of the river, did not get a great view at all. Had power cut early in the morning of our checking out (5.30am). The lifts were not working and when we tried a fire exit the door was locked at the bottom. It was dark and my son was panicking, if there was a fire we would have been in trouble. I phoned reception and was told there was no stair exit from our floor, when asked to speak to the manager I was told there was not a manager in the building and someone would call me back. As we had a plane to catch we had no time to wait for a phone call. A chef appeared in the hallway with a torch to help a lady who was also stuck (she must have phoned the kitchen). He guided us out through another stairwell which took us through a lot of dark areas of the hotel and eventually through the kitchen, was abit of a rabbit warren. Any child, disabled or elderly person could not have done it. This young man from the kitchen was our hero! Really really poor in the event of fire, and with reception not knowing how to exit and telling me there was no way to exit other than the lifts which were not working was really scary. They all seemed abit dazed when we eventually made it to reception. Would not stay here again for this reason.
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