-The entire experience with this hotel was quite odd and confusing. The reception is located on the 8th floor. There was no one at the door to help us up to the lobby and we had to manage by ourselves.
-The room were missing basic amenities like hand wash, toothbrush though there was a bathtub. Again, there was a kettle and cups but no teabags and sugar. When I tried to call reception, I realized there was no telephone line. It was a nuisance to go up and down every-time we needed to confirm something. I called them up using the number in the additional room menu from my own phone, and asked them if they could bring the sugar and teabags, but their reply was: "Please come to reception and get it yourself here."
-The AC's setting was super cold. I put it on 27 degrees but it was still cold. Got a sore throat the morning after.
-The hand basin would leak with water every-time I used it. Also, every-time I opened the door to shower room, it would hit the ceiling bulb and make a noise. The design is lacking and so is maintenance.
-The alley to the hotel stank of drain and sewage.
-Breakfast was pricey for the limited menu.
-Even when returning to the airport ( we booked airport taxi), no-one came to help us with luggages.
-I noticed they had free souvenir section and asked if we could get one, but the setup was that if we rated the hotel 5 stars and showed to the staffs for verification, only then we would get a free souvenir (worth 200 Baht). I mean did they think of us as so fickle to the point of buttering up the ratings just for a 200 baht or even less souvenir? That was some cheap marketing!
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