Just finished a 3 night stay here with my 2 kids. There were pros and cons. The suite rooms were big and had amazing views and 2 full bathrooms. They accommodated our extra bed request easily. One of the showers had drain issues and it took 3 tries to communicate this before they sent the right person up (first one came up with an iron!).
The food service was not very good even though the food was good. Breakfast opens at 7am but they dont have any of the hot items out until you beg for them and the first day they came at 8am and the second at 820am. Why advertise 7am breakfast if all you have out is fruit and pastries? Also the first day, they said they would send food to our room at certain times and I had to call several times to get it, and it was delayed by 45 minutes. The last day, I had communicated with the front desk that they would make us a packed breakfast due to an early flight, by 530am. When we got down at 6am, nothing was ready. When the front desk person asked the kitchen staff, it seemed they had forgotten. I asked for just some bananas and the kitchen staff person said they had them and then just stood there without moving so we left without food. The people who help with food service dont understand English so they often brought me the wrong thing. It seems like a basic thing that a 5 star hotel should have customer facing staff who speak English. The worst thing is that at 11pm on the night before we left, they rang our room bell and room service was there though I hadnt ordered. Im lucky I got there fast and my kids didnt wake up, but how do you not get a room number correct so late for room service.
If it werent for the restaurant service, this hotel would be good but that service was pretty lacking overall.
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