Offering a city view, this room features a 46-inch LCD TV. An iPad and Nespresso coffee machine are also included.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Offering a city view, this room features a 46-inch LCD TV. An iPad and Nespresso coffee machine are also included.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Featuring floor-to-ceiling windows with a city view, this spacious room features a sitting area and 46-inch LCD TV. An iPad and Nespresso coffee machine are also included.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Featuring floor-to-ceiling windows with a city view, this spacious room features a sitting area and 46-inch LCD TV. An iPad and Nespresso coffee machine are also included.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Boasting unlimited views of the city of Toronto from its floor-to-ceiling windows, this room features a 46-inch LCD TV. An iPad and Nespresso coffee machine are also included.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Offering a view of Toronto city centre, this suite contains a separate living area with a Queen sofa bed. It includes a modern marble bathroom, a 46-inch LCD TV and iPod docking station.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Offering a view of Toronto city centre, this suite contains a separate living area with a Queen sofa bed. It suite includes a 46-inch LCD TV, iPad and Nespresso coffee machine.Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
The reviews for the Shangri-La Hotel in Toronto are mixed. While the location and food are exceptional, there are issues with the check-in process, room amenities, and some furniture quality. The roo (Read More)m service and housekeeping teams are commendable, but the restaurant staff can be abrasive. Overall, the hotel team is wonderful, but there are areas where the hotel falls short in terms of hospitality and room features. Despite these setbacks, many guests still recommend staying at the Shangri-La.
Guest Reviews
Peter
young couple
7.0
Good
Subpar
Room cleanliness and comfort were 5 star
Reception and restaurant staff service was subpar for a 5 star property. Disappointed with our dinner at Bosk (salades looked premade), wine bottles was brought cold to the table, but breakfast was good. I prefer the Ritz Carlton over your property.
Published on 01 Dec 2023
Daniel
young couple
9.0
Superb
Shangri-la Toronto
As always staff are number one here. Always professional and friendly.
Not applicable
Published on 16 Nov 2023
Chelsey
with friends
2.0
Very poor
Not worth it
The hotel scheduled maintenance that shut off all power from midnight until 6am which meant we had to pack, shower and dress by light of the emergency flashlight. There was no notification of this in advance other than a discreet note left on the desk of our room at turndown service, mere hours before said power outage. Service at the restaurant was incredibly slow and the food was poor. They offered fresh squeezed juice and poured tropicana into glasses. There was a lot of dust in the room. Everything was just ok and mediocre. Not worth what we paid.
Published on 17 Oct 2023
Kaiye
solo traveller
9.0
Superb
Superb
very clean very friendly staff and nice environment
it is too loud from the street at night time
Published on 02 Oct 2023
Boya
solo traveller
8.0
Very good
Very good
Location, facilities.
I hope the charging dock has built-in adapters for type C. Currently theres only type A which is out of date :(.
Published on 02 Oct 2023
Ayesha
review category business travellers
10.0
Exceptional
Exceptional
The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.
Nothing - everything was excellent
Published on 29 Sep 2023
Kathy
group
10.0
Exceptional
Perfect
The friendly staff, nothing was too much trouble. The hotel was meticulously clean and the food amazing.
I cant think of anything.
Published on 09 Sep 2023
M.crown
family with young children
10.0
Exceptional
Spa weekend, see you again!
The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay
I wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!
Published on 04 Sep 2023
Mo
young couple
10.0
Exceptional
Exceptional
Excellent customer service
Lovely clean hotel
Excellent facilities spa , pool and gym
Location downtown perfect
Nil
Published on 25 Aug 2023
Alex
review category business travellers
10.0
Exceptional
Very accommodating, helpful, respectful, understanding, and most importantly: professional staff. Hotel facilities is 5
Highly professional and respectful staff and receptions.
Live music/performance, Cycling, Temporary art galleries.
Business facilities
Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous
Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Soundproof rooms, Lift, Allergy-free room, Pet bowls.
Accessibility
Upper floors accessible by elevator, Entire unit wheelchair accessible.
Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services
Valet parking, ATM/cash machine on site, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
General
Parking, Private parking, Parking on site, Pets allowed.
Physical distancing
Contactless check-in/check-out, Mobile app for room service, Cashless payment available, Physical distancing rules followed.
Pool and wellness
Steam room, Massage, Indoor pool (all year), Spa/wellness packages, Spa lounge/relaxation area, Yoga classes, Swimming pool, Swimming Pool, Fitness centre, Fitness classes, Fitness, Spa facilities, Hammam, Fitness/spa locker rooms, Hot tub/Jacuzzi, Spa and wellness centre, Indoor pool.
Transport
Car hire, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off, Parking garage.
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