Sheraton Phoenix Downtown, Phoenix | Photos, Reviews & Deals @Holidify

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Traditional Room, Guest room, 1 King, City view, Low floor

Max 2 Adults

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Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Traditional Room, Guest room, 2 Double, City view, Low floor

Max 2 Adults

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Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Deluxe Room, Guest room, 1 King, City or Mountain view

Max 2 Adults

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Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

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All Facilities for Sheraton Phoenix Downtown

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Live sport events (broadcast), Billiards, Horse riding, Hiking, Happy hour, Squash, Pub crawls, Canoeing, Tennis court, Bowling.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Visual aids: Braille, Auditory guidance, Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Lift, Designated smoking area, Allergy-free room, Visual aids: Tactile signs.
Safety features	Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Accessibility	Toilet with grab rails, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Free toiletries, Hairdryer, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Sofa bed, Wardrobe or closet, Seating Area, Iron, Safety deposit box, Fold-up bed, Heating, Air conditioning, Desk, Carpeted.
Food & Drink	Wine/champagne, Breakfast in the room, Special diet menus (on request), Room service, Refrigerator, Snack bar, Restaurant, Dining table, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, Security alarm.
Services	Internet services, WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Ironing service.
Services & Extras	Towels, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service.
Media & Technology	Satellite channels, Flat-screen TV, Telephone, Cable channels, TV, Radio.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	ATM/cash machine on site, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
General	Parking, Paid WiFi, Private parking, Parking on site, Pets allowed, WiFi available in all areas.
Pool and wellness	Sun umbrellas, Fitness centre, Fitness, Fitness/spa locker rooms, Sun loungers or beach chairs.
Outdoor & View	Terrace, City view, View.

Guest Ratings For This Property

8.6

Based on 151 Reviews

100% verified reviews

Comfort

9.13

Cleanliness

9.14

Value For Money

8.09

Facilities

8.98

Reviewers Mention About Sheraton Phoenix Downtown

The Sheraton Phoenix Downtown receives positive reviews for its friendly and helpful staff, with specific shout outs to Pedro Ortiz at concierge and the valet guys. Guests appreciate the clean rooms (Read More)and excellent housekeeping. The hotel's location is convenient for walking or quick drives to attractions. The food selection is great, with options at the hotel restaurant and breakfast place. Some guests mention issues with room cards for parking but note that staff are helpful. Overall, guests highly recommend the hotel and praise its cleanliness, amenities, and staff.

Guest Reviews

Peter

young couple

8.0

Very good

Close to Chase Stadium

Dirty toilet. Urine on seat.

Published on 13 Dec 2023

Sandra

young couple

9.0

Superb

Very slow internet

Published on 13 Dec 2023

Younis

review category business travellers

10.0

Exceptional

Excellent location , very friendly staff and comfortable hotel

Excellent location in mid town and very close to Phoenix convention center, excellent and very friendly staff who were very supportive. Miss Sarah in the reception was of great help. Rooms are spacious, clean and comfortable. I took a room with club access, and that made a big difference. The club was very comfortable with excellent food provided for breakfast. Thank you all

Nothing

Published on 03 Dec 2023

Lucija

young couple

8.0

Very good

Location, food, cleanliness - all good.

Misleading food vouchers - they give you $25 daily f&b credit which they would charge anyway as urban fee per day. Thats generally great but at Booking.com they marked this urban/destination fee being applied once per stay (it was included in our booking) but when we were at the hotel they claimed it needs to be applied daily so they charged us extra $ for that. Advice to management to fix this so theres no misinformation on B.com causing confusion and frustration to the guests like us.

Published on 29 Nov 2023

Analenda

young couple

8.0

Very good

The location and the price was great. The valet was a little expensive but I to paid, I was on a time crunch. The perks was GREAT free drink and food credit that we were not able to use.

The ice maker did not work. The windows did not open.

Published on 01 Nov 2023

John

young couple

9.0

Superb

The pool and lounge were wonderful.

Published on 16 Oct 2023

Gricelda

family with young children

9.0

Superb

nice

nothing

Published on 26 Sep 2023

Russell

young couple

8.0

Very good

Great location and nicely renovated rooms...

Great location downtown close to some great dinning, bars and coffee places. Nicely renovated rooms and comfy beds and pillows, the pool was great too and gym facilities were modern/super clean.

Would have been nice to have had a heads-up on any special events taking place which the hotel was hosting....We arrived to find out that the hotel was hosting the Comic Con and Anime Convention and we had significant issues with self and valet parking. We were forced to use the public parking facility across the street and were told by valet that there was no on-site parking available which was disappointing considering we stayed for 7 nights and would have preferred the convenience of on-site parking.

Published on 26 Sep 2023

Michael

young couple

10.0

Exceptional

The property and the staff, and the club was all perfect!!

Loved the place

Was perfect, nothing to say negative at all

Published on 14 Sep 2023

Veronica

young couple

8.0

Very good

The hotel has a great location, the rooms are comfortable and the restaurant had very nice food.

The first night the room next to us had a party and was extremely loud. We couldn't sleep that first night. Fortunately, they changed our room the next day and we were able to rest.

Published on 10 Aug 2023