The once funky style is muted and unoriginal and the service has seen a marked decline. Having booked this hotel 4 months in advance, the staff had ample opportunity to warn us that hotel guests are not prioritised when it comes to hotel facilities. We were barred from using both the cafe on the ground floor (due to a Fancy Party function)the restaurant on the 25th floor - due to pre-bookings throughout our stay, and were not even allowed a seat at the rooftop Paradise Bar as when we turned up at around 5pm, every table was reserved. This despite the fact that there were less than 10 customers there and the tables were empty. Instead of accommodating us by saying we could have a table for an hour (which is more than we needed), they offered us a broken couch in a corner- my partner nearly fell out of it upon attempting to sit down. Just one example of more shabby than chic. Having saved a substantial part of my income on this holiday we were made to feel unwelcome and second-class. The five staff standing around were more interested in chatting and laughing with each other than serving customers- so it would appear. One mocking someone falling by rolling down the steps - unprofessional! The limited range of breakfast was also disappointing. Limited range for vegetarians, and cold plates resulting in cold food. We had previous happy memories of the amazing range at breakfast, and staff who couldnt do enough to help. This return trip was disappointing and actually depressing- to see such a decline in service and attitude. There is no shortage of staff- so many standing around saying hello , but no one actually serving customers. Do better!
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