1) We were over charged for our mini bar bill by quite a lot. When I inquired how this happens and that I was upset that it would have just slipped by had I not caught it,they couldn't explain it. It was not a huge amount of money, and probably cost me more in time to recover than it was worth but it leaves a really bad taste in my mouth and makes it hard to trust them for future stays. I shouldn't have to double check mini bar charges. It's already super expensive (the restocking fee is ridiculous - that should be built into the cost, as it wasnt like the drinks were cheap), so for the house cleaning service to make "mistakes" (if it really was) is troubling.
2) There parking rate is very high. Yes, it was listed deep in the site, but I didn't even bother to check that because it's Des Moines, Iowa - how expensive could parking really be? ...well, a lot! They should contract with a different parking lot. We parked from 4 p.m. until 10 a.m. the next day, on a weekday night with no downtown events going on,, and it was $25. That's more than short-term (expensive) parking is at our San Francisco Airport, which I always considered to be very expensive, but is sometimes a necessary evil. I simply find it hard to believe they can't offer a better parking lot/fee than this. It's not a cheap hotel so they should either include parking or offer something cheaper.
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