When booking it says breakfast included. When you arrive they tell you where the restaurant is and what time breakfast is so you assume it is included. Wrong, we got 1 buffet and 2 coffees cost almost $60.00.
Lets back up a little, when we arrived we came in the front door to a cracked and dirty floor only to to redirected to another room to check in. When we checked in the people in front of us were greeted with two bottles of water, hellos, etc.. Us, just names, method of payment and 2 cards. Never asked us if we were reward members, I had to ask where we should park, they never offered to get our bags, nothing.
No where does it say there is a fee for parking, the garage is attached to the building. But there is....$48.00....insane!!!!
We lug our stuff from the parking garage to the hotel, get on the elevator and it doesn't move. Whoops, they forgot to tell us you need to swipe your card to make the elevator move and they forgot to activate our cards.
Heading to the concert, never offer to call us an uber, information about the subway, nothing.
Get back from the concert and we are hungry. There are no brochures in the room where to order food, places to go, nothing. Called the front desk to ask about places to eat and was told to google it and door dash food. Ice machine didn't work and there was no remote for the tv.
There was no information anywhere. I have never been to a hotel without information about check out, hotel services, local store, etc. but there was nothing.
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