The Coal Exchange Hotel, Cardiff | Photos, Reviews & Deals @Holidify

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Double Room

Max 2 Adults

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Guests will have a special experience as this double room provides a hot tub. The spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. The double room features a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Triple Room - Disability Access

Max 3 Adults

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This triple room features a bathroom with disability access.

Quadruple Room

Max 4 Adults

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This quadruple room offers a hot tub. Providing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

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All Facilities for The Coal Exchange Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Happy hour.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Toilet with grab rails, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Hairdryer, Bath, Shower, Toilet.
Room Amenities	Wardrobe or closet, Desk, Carpeted, Iron, Safety deposit box, Hot tub, Heating, Socket near the bed.
Food & Drink	Wine/champagne, Electric kettle, Restaurant, Special diet menus (on request), Kid meals, Room service, Tea/Coffee maker, Bar.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Key card access, Wake-up service.
Media & Technology	TV, Satellite channels, Flat-screen TV.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Common areas	Shared lounge/TV area.
Reception services	24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
Physical distancing	Cashless payment available, Mobile app for room service, Physical distancing rules followed.
General	WiFi available in all areas.
Entertainment and family services	Board games/puzzles.

Guest Ratings For This Property

8.3

Based on 5287 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.45

Value For Money

8.34

Facilities

8.35

Reviewers Mention About The Coal Exchange Hotel

The Coal Exchange Hotel in Cardiff is housed in a historically significant building. The spacious rooms are comfortable, although some may have a slight smell of damp carpet. The lack of a shower in (Read More)some rooms may be a downside. The staff is helpful, and the bar/restaurant offers good service and reasonably priced meals. The hotel has potential for improvement, with suggestions for better signage and shower facilities. Guests appreciate the hotel's history and convenient location near Mermaid Quay. Breakfast options are varied and enjoyable.

Guest Reviews

Sian

young couple

2.0

Very poor

Needs improvement

Room was very cold on arrival and very dirty - fire door had a big gap at the bottom, so not secure in a fire. End of the evening the room was still very cold and staff reluctantly gave another heater - both beds in the room were full of hairs and food as if people had been eating in them. Asked to be moved to another room, told the hotel was full , we could have a refund but would have to leave - this was at 1:30 in the morning. Duty manager went to get fresh bed linen that took him 40 minutes and was then shocked that I expected him to change the beds! Bar tab machine that the hotel offer on arrival didn't work and I had my drinks removed from me which was very embarrassing - reception were not friendly whilst trying to sort it out and was told it was my error as their machine was working fine !! Explained my card had been accepted on arrival, I was given a card by the hotel to use in their machine that didn't work, she reluctantly sorted the issue. Following morning, reception staff were very friendly and tried to sort out the issue as did the events manager, however, I had to put it all in an email to gain a refund - this was processed quickly.

(Read More)

Everything, dirty, cold room and unfriendly staff marred a really good wedding

Published on 04 Jan 2024

Anonymous

review category business travellers

3.0

Poor

Poorly kept rooms, cold, not recommended

Lovely old building with grand rooms; characterful.

Treated myself to a more expensive hotel for a work overnight, just before Xmas. I was shown to a cold, stark room with curtains hanging off the rails and a dirty, dusty carpet which clearly had not been vacuumed for some time. Receptionist was helpful and moved me to a second room. Enormous and grand, but similarly stark and dusty with a broken bedside light, hairs on the bedding, and the carpet hadnt seen the underside of a vacuum cleaner for a while.I was utterly freezing, despite the plug in heater provided and slept with my coat and jumper on the bed to keep warm, which didnt work. After being frozen all night I woke with a sweaty back thanks to the waterproof mattress protector, evoking memories of a hospital stay. If it hadnt been so late, Id have driven home. On complaining, the manager refunded 40, but that still means I paid 43 for one of the most uncomfortable hotel stays ever.

(Read More)

Published on 02 Jan 2024

19ninja

review category business travellers

10.0

Exceptional

Very kind , helpful and understanding staff!

Published on 02 Jan 2024

Angela

group

10.0

Exceptional

Great place to stay.

Amazing historical property, clean, and friendly staff.

Liked everything.

Published on 01 Jan 2024

David

family with young children

10.0

Exceptional

Excellent service and staff we're fabulous

Published on 01 Jan 2024

Anonymous

review category business travellers

9.0

Superb

A lovely spot accommodation is good value for money.

The history of the place is lovely. The rooms are beautiful and well appointed

To eat in is very pricey.

Published on 31 Dec 2023

Eluned

young couple

1.0

Bad

Turned up at the hotel and was greeted by a sign saying it was closed and booking.com would be in touch for an alternative hotel. Called booking.com and they hadnt received this message, talked to Maylee (booking.com) that was super helpful, she tried to call the hotel and no answer. We then booked a room last minute in Future Inns in

Published on 30 Dec 2023