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The Coal Exchange Hotel

Cardiff city centre (0 kms from )
4-5 Mount Stuart Square 4-5 Mount Stuart Square - Show on map

Ranked 9 out of 50 best hotels in cardiff

8.3
5247 reviews

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Room Types Available

Double Room
  • Max 2 Adults
    •
  • 2 Photos available
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    Guests will have a special experience as this double room provides a hot tub. The spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. The double room features a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

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    Triple Room - Disability Access
  • Max 3 Adults
    •

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    This triple room features a bathroom with disability access.

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    Quadruple Room
  • Max 4 Adults
    •
  • 1 Photo available
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    This quadruple room offers a hot tub. Providing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

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    Presidential Suite
  • Max 2 Adults
    •
  • 1 Photo available
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    The hot tub is the standout feature of this suite. The spacious suite features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a shower. The suite provides a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

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    Family Room
  • Max 6 Adults
    •
  • 2 Photos available
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    The hot tub is a top feature of this family room. The spacious family room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a shower. The family room offers a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 3 beds.

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    Triple Room
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    This triple room's standout feature is the hot tub. Offering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with satellite channels. The unit offers 2 beds.

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    Standard King Room
  • Max 2 Adults
    •
  • 2 Photos available
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    This king room features a king size bed and a walk-in shower.

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    King Room
  • Max 2 Adults
    •
  • 2 Photos available
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    This double room's special feature is the hot tub. The spacious double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. The double room offers a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels.

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    Guest Ratings For This Property

    8.3
    Based on 5247 Reviews
    100% verified reviews

    Comfort

    8.49

    Cleanliness

    8.44

    Value For Money

    8.34

    Facilities

    8.34

    Reviewers Mention About The Coal Exchange Hotel

    The Coal Exchange Hotel in Cardiff is housed in a historically significant building. The spacious rooms are comfortable, although some may have a slight smell of damp carpet. The lack of a shower in (Read More)some rooms may be a downside. The staff is helpful, and the bar/restaurant offers good service and reasonably priced meals. The hotel has potential for improvement, with suggestions for better signage and shower facilities. Guests appreciate the hotel's history and convenient location near Mermaid Quay. Breakfast options are varied and enjoyable.

    Guest Reviews

    Sian
    young couple
    2.0
    Very poor
    Needs improvement
    Room was very cold on arrival and very dirty - fire door had a big gap at the bottom, so not secure in a fire. End of the evening the room was still very cold and staff reluctantly gave another heater - both beds in the room were full of hairs and food as if people had been eating in them. Asked to be moved to another room, told the hotel was full , we could have a refund but would have to leave - this was at 1:30 in the morning. Duty manager went to get fresh bed linen that took him 40 minutes and was then shocked that I expected him to change the beds! Bar tab machine that the hotel offer on arrival didn't work and I had my drinks removed from me which was very embarrassing - reception were not friendly whilst trying to sort it out and was told it was my error as their machine was working fine !! Explained my card had been accepted on arrival, I was given a card by the hotel to use in their machine that didn't work, she reluctantly sorted the issue. Following morning, reception staff were very friendly and tried to sort out the issue as did the events manager, however, I had to put it all in an email to gain a refund - this was processed quickly.
    (Read More)
    Everything, dirty, cold room and unfriendly staff marred a really good wedding

    Published on 04 Jan 2024

    Anonymous
    review category business travellers
    3.0
    Poor
    Poorly kept rooms, cold, not recommended
    Lovely old building with grand rooms; characterful.
    Treated myself to a more expensive hotel for a work overnight, just before Xmas. I was shown to a cold, stark room with curtains hanging off the rails and a dirty, dusty carpet which clearly had not been vacuumed for some time. Receptionist was helpful and moved me to a second room. Enormous and grand, but similarly stark and dusty with a broken bedside light, hairs on the bedding, and the carpet hadnt seen the underside of a vacuum cleaner for a while.I was utterly freezing, despite the plug in heater provided and slept with my coat and jumper on the bed to keep warm, which didnt work. After being frozen all night I woke with a sweaty back thanks to the waterproof mattress protector, evoking memories of a hospital stay. If it hadnt been so late, Id have driven home. On complaining, the manager refunded 40, but that still means I paid 43 for one of the most uncomfortable hotel stays ever.
    (Read More)

    Published on 02 Jan 2024

    19ninja
    review category business travellers
    10.0
    Exceptional
    Exceptional
    Very kind , helpful and understanding staff!

    Published on 02 Jan 2024

    Angela
    group
    10.0
    Exceptional
    Great place to stay.
    Amazing historical property, clean, and friendly staff.
    Liked everything.

    Published on 01 Jan 2024

    David
    family with young children
    10.0
    Exceptional
    Exceptional
    Excellent service and staff we're fabulous

    Published on 01 Jan 2024

    Anonymous
    review category business travellers
    9.0
    Superb
    A lovely spot accommodation is good value for money.
    The history of the place is lovely. The rooms are beautiful and well appointed
    To eat in is very pricey.

    Published on 31 Dec 2023

    Eluned
    young couple
    1.0
    Bad
    Bad
    Turned up at the hotel and was greeted by a sign saying it was closed and booking.com would be in touch for an alternative hotel. Called booking.com and they hadnt received this message, talked to Maylee (booking.com) that was super helpful, she tried to call the hotel and no answer. We then booked a room last minute in Future Inns in

    Published on 30 Dec 2023

    Danielle
    with friends
    9.0
    Superb
    Superb
    Stayed here a few times. Lovely hotel, nice big rooms & the breakfast is excellent

    Published on 30 Dec 2023

    Margaret
    family with young children
    8.0
    Very good
    Very good
    Lovely welcome and gorgeous property.
    A few little maintenance issues with the room.

    Published on 29 Dec 2023

    Bec
    young couple
    10.0
    Exceptional
    Quiet, elegant and romantic
    Loved the style of rooms, comfort and tranquilty. The bath was lovely.
    Dim lighting in corridors and lack of lit up bold signage making it difficult to find rooms easily.

    Published on 29 Dec 2023

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